SAP SuccessFactors Technical Support and Quality Controller (LMS)
Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are working to shape the future of mobility with innovative and environmentally conscious solutions. Our values – customer first, respect, team spirit, responsibility, and elimination of waste – are at the heart of everything we do.
As a SAP SuccessFactors Technical Support and Quality Controller (LMS), you will play a key role in ensuring the stability, quality, and governance of Scania’s global Learning Management System. You will support end users and learning administrators worldwide, safeguard content quality, and contribute to a consistent and high‑quality learning experience across the organization.
About the Role
Working as part of the global People Services landscape, you will hold administrative responsibility for SAP SuccessFactors Learning Management System (LMS). You will support licensing and user administration, moderate and approve learning content, and provide Level 2 functional and technical support. Through close collaboration with HR, IT, and global learning stakeholders, you will contribute to system stability, quality assurance, and continuous improvement of Scania’s learning processes.
What You'll Do
LMS Administration & Support
Support SAP SuccessFactors LMS administration, including licensing management, user account administration, role assignments, and system configuration in line with global standards.
Content Quality Control & Governance
Moderate and approve LMS content created by local learning administrators, ensuring quality, consistency, correct language usage, and avoidance of duplication across the system.
End‑User Support (Level 2)
Provide Level 2 functional and technical support to global LMS users and learning administrators, resolving incidents and inquiries related to learning processes and system usage.
Training Scheduling & Reporting Support
Support users with training scheduling, course assignments, and creation of standard and ad‑hoc reports within the LMS.
Reporting & Analytics Support
Assist with LMS reporting and data analysis to support learning insights and operational needs.
Continuous Improvement & Knowledge Sharing
Participate in system improvements, documentation updates, knowledge sharing activities, and delivery of training sessions for users and administrators.
Collaboration
Work closely with HR, IT, and global learning stakeholders to ensure aligned, high‑quality learning services.
What You Bring
Skills & Capabilities
• Strong knowledge of SAP SuccessFactors Learning Management System
• Proficient English (mandatory)
• Understanding of LMS content governance and quality assurance
• Structured troubleshooting and problem‑solving skills
• Intermediate skills in SAP SuccessFactors Reporting and Analytics
• Good understanding of global learning and training processes
• Strong communication and collaboration skills
Professional Profile
• Experience working with SAP SuccessFactors LMS in a global environment
• Experience providing functional or technical system support
• Understanding of quality control and governance in learning systems
• Experience collaborating with HR, IT, and learning stakeholders
Your Background
• SAP SuccessFactors Learning Management System certification – mandatory
• Bachelor’s degree in IT, HR, Education, or equivalent work experience
• SAP SuccessFactors Reporting and Analytics certification – advantageous
What Scania Offers
Scania believes that performance thrives in an environment that values people, fairness, and continuous growth.
Here’s what you can expect:
• Private medical care – comprehensive healthcare coverage for your wellbeing
• Life insurance package – additional security for you and your loved ones
• Sports card – access to MultiSport to keep you active
• MyBenefit – access to cafeteria platform
• Learning & development platforms – ongoing training and upskilling opportunities
• Friendly and inclusive work culture – collaboration, trust, and knowledge sharing
• Modern office environment – comfortable workspace designed for focus and teamwork
Ready to Join Scania’s Global Learning and People Services Team? Apply Today!
Be part of an international environment where system quality, learning excellence, and people experience go hand in hand.
Screening will take place on an ongoing basis during the application period.
Type: Full‑Time, Hybrid or Remote
Location: Scania Global Knowledge Centre, Gdańsk, Poland
Permanent job offer.
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Gdańsk, PL, 80-309
