Service Improvement Lead Specialist
Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are working to shape the future of mobility with innovative and environmentally conscious solutions. Our values – customer first, respect, team spirit, responsibility, and elimination of waste – are at the heart of everything we do. Together, we are at the forefront of creating a sustainable future.
As a Service Improvement Lead Specialist, you will play a key role in driving continuous improvement across Scania’s Knowledge Centre. Working closely with operational teams, you will identify inefficiencies, analyse process gaps, and translate insights into structured improvement initiatives that deliver measurable efficiency gains and service performance improvements.
About the Role
Working as a partner to People Services and operational teams across the Knowledge Centre, you will analyse how services are delivered today and help shape how they can be delivered better tomorrow. Combining data-driven insight with hands-on operational collaboration, you will support the prioritisation, design, and implementation of sustainable service improvements.
What You'll Do
Process Analysis & Insight Gathering
- Map and analyse current HR service processes together with operational teams
- Identify inefficiencies through interviews, job shadowing, and data analysis
- Collect improvement ideas directly from operational stakeholders
Opportunity Identification & Quantification
- Analyse and quantify efficiency and effort-saving opportunities
- Use data to assess service impact and support prioritisation
- Align improvement initiatives with Knowledge Centre efficiency targets
Improvement Delivery (Agile Ways of Working)
- Design and implement improvements in close cooperation with process owners
- Deliver initiatives iteratively using agile ways of working
- Ensure solutions are practical, scalable, and embedded in daily operations
Operational Partnership & Collaboration
- Act as a trusted partner for operational teams across the Knowledge Centre
- Validate improvement ideas against real operational needs
- Support shared ownership of service optimisation initiatives
Standardisation, Change & Enablement
- Support harmonised and efficient ways of working
- Update process documentation, work instructions, and training materials
- Help embed and sustain changes through clear communication
Monitoring, Measurement & Reporting
- Track improvement initiatives and measure delivered benefits
- Report efficiency gains, trends, and optimisation opportunities
- Ensure transparency of outcomes and impact
What You Bring
Skills & Capabilities
- Fluency in English
- Strong process analysis and mapping skills
- Experience with continuous improvement methodologies (e.g. Lean)
- Ability to analyse and quantify data
- Strong stakeholder collaboration and communication skills
Professional Profile
- Experience working in shared services or Knowledge Centre environments
- 3+ years of experience in HR operations or HR service delivery
- 2+ years Direct experience with processes management, improvement and delivering enhancements
- Understanding of end-to-end HR processes
Your Background
- Certification in Lean, Six Sigma, or similar is an advantage
- Bachelor’s or Master’s degree in HR, Business Administration, Operations Management, or related field
- Continuous improvement mindset
What Scania Offers
Scania believes that performance thrives in an environment that values people, fairness, and continuous growth.
Here’s what you can expect:
• Private medical care – comprehensive healthcare coverage for your wellbeing
• Life insurance package – additional security for you and your loved ones
• Sports card – access to MultiSport to keep you active
• MyBenefit – access to cafeteria platform
• Learning & development platforms – ongoing training in HR technology and systems
• Friendly and inclusive work culture – collaboration, trust, and knowledge sharing
• Modern office environment – comfortable workspace designed for focus and teamwork
Ready to Join Scania’s Knowledge Centre Team? Apply Today!
Be part of an international environment where continuous improvement and service excellence shape the future of People & Culture operations. Screening will take place on an ongoing basis during the application period.
Type: Full-Time, Hybrid, Permanent job offer. Location: Scania Global Knowledge Centre Gdańsk, Poland
Gdańsk, PL, 80-309
