Product Experience specialist
Product Experience Specialist
South Central Region: Working across our branches in Heathrow, Banbury, Abingdon, Swindon, Southampton and Fareham.
Working Hours: 40 hours per week, typically Monday to Friday
From £35,000 plus car, annual bonus and an excellent benefits package, including :
• Enhanced family and parental policies
• Access to a fantastic loan car scheme
• 25 days annual leave plus bank holidays
• Competitive pension scheme
• 4 x basic salary life assurance
• Retail savings and corporate discounts
Supporting our Sales Team, you will have prime responsibility for providing a first-class new vehicle handover and demonstration experience for our customers.
In this role you will:
• Work in conjunction with the Sales Team to ensure all new vehicles are quality checked before customer hand over.
• Support our customers and Sales Team with product knowledge and understanding of alternative fuels, electrification products and the drive to sustainability.
• Interpret telematics and provide driver training for our customers.
• Manage the region’s demonstrator vehicles, gathering customer feedback, insights and analysing performance data.
• On occasion, deliver a new truck direct to a customer.
You are:
• Customer focussed – passionate about delivering a premium service to every customer, deliberately caring about the small detail.
• Keen to learn – as a business we love investing in our people. We will support you to build your product and business knowledge.
• Highly organised - with great attention to detail, initiative, and self-motivation.
• A confident communicator - engaging with customers and colleagues in person, in writing, and over the telephone.
• IT proficient - experienced in the use of IT systems, including the standard MS Office suite.
• A team player – integral to a small, dedicated team, able to prioritise, change pace and play your part in future sales for the region.
Closing Date: 20/01/2025
Next steps:
1. If you have the right experience and this role appeals to you, apply today.
2. A member of the Scania Recruitment team will contact you.
3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team at sgb.recruitment@scania.com, we’ll be happy to discuss these with you.
Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
Heathrow, GB, TW19 7LY
