Service Manager - Scania Sweden, Western Region

We are looking for our next Service Manager in Hisings Backa, who, together with our skilled and committed employees, will represent one of the world's strongest brands, serving proud and demanding customers every day.

Scania Sverige AB, Western Region is responsible for the market in Northern Halland, Sjuhärad, and the Gothenburg area. We operate facilities in Gothenburg, Borås, and Himle, offering our customers premium products along with a comprehensive range of services and solutions.

Your primary responsibility will be to develop and lead the workshop operations and activities to maximize both customer and employee satisfaction. Building and maintaining strong customer relationships is a natural part of the role, ensuring that our services inspire confidence and trust among our customers.

You will be responsible for shaping your management team, recruiting and workforce planning, and developing a strong and sustainable team that achieves established targets. You will own the business results and be accountable for operational management, including forecasting, financial performance, and follow-up activities. The Service Manager is also responsible for safety, health, and the work environment within the operation.

As part of the role, you will participate in the site management team together with representatives from vehicle sales. You will also be a member of Scania Western Region's Management Team, contributing to the region's overall business performance and development. The Hisings Backa facility currently employs approximately 35 people, including both blue-collar and white-collar employees.

We firmly believe that results are achieved through people and visible, engaged leadership. Therefore, you are a team player with a strong ability to build and maintain relationships, combined with a genuine drive for customer service and business development.

You are a clear and confident leader who can operate both strategically and operationally, with a primary focus on day-to-day operations. To succeed in this role, we are looking for someone with experience from the service market and an interest in the broader business perspective. The position includes leading and coaching both workshop personnel and administrative staff.

A strong focus of the role will be to grow service sales and expand service offerings related to trailers, bodywork solutions, and spare parts.

Qualifications and Experience

• Proven management and leadership experience
• Strong knowledge of the heavy truck and bus industry
• Experience from a dealership within the heavy vehicle industry is highly desirable
• Excellent communication skills in both Swedish and English, written and spoken
• Valid Category B driving license is required
• Category C and/or D driving licenses are considered an advantage

We offer a dynamic and engaging workplace where collaboration, innovation, and continuous improvement are part of everyday life. You will be part of a strong team environment that encourages knowledge sharing and close cooperation across functions. 

With a structured development plan and a wide range of training opportunities, Scania supports your professional growth both locally and internationally. 

Benefits include access to our health center in Gröndal or a wellness allowance, result bonus, flexible working hours, and company car leasing. Scania also arranges events for employees and their families, and for those living in Stockholm, convenient commuting is supported through direct Scania Job express buses to Södertälje.