Service Advisor

Role Summary

The Service Advisor works proactively to ensure the daily operation of the service reception and that the customer service needs and expectations are met, from customer inquiry through to completion of the invoice and follow up. This work contributes to an optimized utilisation of the workshop and long profitable relations with the customers.

📍 Location: Maribor

Job Responsibilities

• Planning and coordinating workshop appointments to maximize workshop utilization and efficiency.
• Welcoming customers, understanding their service needs, and acting as their primary contact throughout the service visit.
• Preparing and managing work orders, scheduling repairs, and coordinating workshop resources.
• Maintaining regular communication with customers, providing updates, recommending additional repairs or parts where appropriate, and ensuring transparency throughout the service process.
• Coordinating work with technicians and external suppliers to ensure timely and high-quality service delivery.
• Handing over completed vehicles, explaining completed work, and ensuring customer satisfaction.
• Closing work orders, preparing invoices, and completing related service documentation.
• Supporting aftersales administration, including warranty and guarantee of payment processes, reporting, record keeping, and other operational activities.
• Contributing to customer retention by proactively contacting customers regarding service campaigns, maintenance, and future workshop visits.

Your Application

Join us and be part of a company that’s shaping the future of transport.

Apply now and help us drive the change!