Customer Service Coordinator - Connected Services
Job Title: Customer Services Coordinator – Connected Services
Salary: Starting from £25,000
Location: Milton Keynes/ Hybrid
• Hybrid working
• Enhanced parental leave
• Eligibility to annual bonus scheme
• Access to a fantastic loan car scheme
• 25 days annual leave plus bank holidays
• Competitive pension
• 4x basic salary life assurance
Why our Connected Services department?
A Quote from Tom Marshal - Connected and E-Mobility Services Manager
“Connected Services is at an exciting milestone, playing a pivotal role in our customers operations. At the forefront of innovation, Connected Services provides a fantastic opportunity to drive meaningful change that not only makes a real-world difference to our customers, but enables you to make a tangible impact, bringing your own ideas to life."
In this role you will:
• Coordinate an expanding Telematics and Tachograph portfolio, managing 74,000 connected vehicles to ensure customer compliance and support operational excellence.
• Deliver comprehensive sales, after-sales, and product support to stakeholders.
• Provide ongoing assistance to the team of Service Sales Executives and Regional Sales teams.
• Review and enhance current departmental processes to drive efficiencies, focusing on automation.
• Collaborate closely with fleet customers to maintain accuracy across key client portfolios.
• Manage incoming telephone calls and emails from internal and external stakeholders effectively.
• Raise invoices and issue purchase order numbers, making detailed records of all charges.
About you:
• Customer focussed – enthusiastic about delivering an exceptional service through proactive communication.
• Team player – work in a team of five, supporting one another to ensure our customers receive a fantastic service.
• Attention to detail - ensuring accuracy in all that you do.
• Strong Communicator- able to clearly communicate with customers and internal colleagues via email and over the phone.
If you’re interested in this role we’d love to hear from you.
Closing date: 30/12/2024
Next steps:
1. If you like the sound of this position, please apply today.
2. A member of the Scania Recruitment team will contact you to discuss your application.
3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
Milton Keynes, GB, MK15 8HB
