Back Office Specialist
Back Office Specialist at Scania Finans
Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to offering complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are working to shape the future of mobility with innovative and environmentally conscious solutions. Our values – customer first, respect, team spirit, responsibility, and elimination of waste – permeate everything we do. Together, we are at the forefront of creating a sustainable future.
About the Role
In this role, you will be part of an ambitious, engaged, and self-driven team of four people plus a team leader. The team primarily supports Lithuanian customers and dealers with financing, insurance, and payment solutions. You’ll handle a wide variety of tasks, and no two days are the same. This role offers the opportunity to actively identify improvement potential within the local operations and contribute to change. Most work is done in a shared flow of incoming cases, where the team coordinates the handling of various issues and questions together.
Your Main Responsibilities
- Contact with customers, dealers, various stakeholders, and internal/external departments to ensure our customers receive the best support possible.
- Ensure accurate handling of payment flows, invoices, document management, and control/activation of financing agreements.
- Ensure accurate registration and archiving of customer data, documentation, customer knowledge, customizations, etc.
- Proactively collaborate with dealers to efficiently resolve tasks.
- Update and develop existing workflows and processes.
- Perform business support tasks such as contributing to upselling, preparing credit cases, and responding to customer and dealer inquiries regarding business and leasing system handling.
- Identify and eliminate deviations and educate colleagues and dealers to reduce discrepancies and waste.
Who Are You?
- We’re looking for someone who is customer-oriented, collaborative, and meticulous, with experience in a similar role. Have you worked in a finance company, insurance company, or bank, preferably with accounting, credit/financial analysis, AML, or sales support? Then you might have the right skills for this role.
- We value someone who brings positive energy, joy at work, and a solution-oriented attitude. Since the role involves a lot of communication, you need to be clear and adaptable in both spoken and written in Lithuanian and preferably spoken in English.
- You enjoy structure and are confident using Microsoft Office, and you’re eager to contribute to improvement efforts.
- We look forward to meeting a team player who puts the team before self, respects Scania’s core values, and has a positive attitude when interacting with colleagues and customers!
What Scania Offers
- We offer a dynamic and flexible workplace with hybrid work opportunities. With a structured development plan and courses, Scania supports your career development both locally and internationally.
- 2200-2500 EUR gross monthly salary, including annual bonuses based on individual and company goals.
- Private health and accident 24/7 insurance
- Company events.
- Continuous learning and development opportunities, with future career prospects within the Scania Group worldwide.
- Work in an international, stable, and dynamic company.
- Comprehensive onboarding and training program.
- Hybrid work option.
Application
Your application should include a CV (preferably in EN), a cover letter, and if possible, a diploma copy. We welcome all applicants and strive for diversity in our recruitment processes. Apply as soon as possible, no later than 24.10.2025. Selection is ongoing during the application period.
Logic and personality tests may be used in our selection process, and a background check may be required for this position.
Vilnius, LT, LT-02300
