Customer Service Specialist

Customer Service Specialist with Insurance focus at Scania Finans

Please note: This recruitment is for TRATON Finans AB, Scania’s financial services organization. The position is not based at a Scania dealer, but in the finance company supporting customers and dealers with financing, insurance, and related services.

Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to offering complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are working to shape the future of mobility with innovative and environmentally conscious solutions. Our values – customer first, respect, team spirit, responsibility, and elimination of waste – permeate everything we do. Together, we are at the forefront of creating a sustainable future. 

About the Role

In this role, you will join TRATON Finans AB’s Lithuanian customer operations team, which supports Scania customers and dealers with financing, insurance, and payment solutions. Your main focus will be managing the existing insurance portfolio while also supporting a wider range of back office and customer service tasks. The role requires accuracy, structure, and the ability to handle regular routines, while also identifying improvement opportunities and contributing to change.

Your Main Responsibilities

• Manage the existing insurance portfolio, including renewals, terminations, policy changes, customer requests, reporting, and payment reconciliation.
• Coordinate actively with insurance partner, customers, dealers, and internal stakeholders to ensure accurate and timely insurance and finance administration.
• Maintain accurate policy and customer information in internal systems and ensure proper documentation and archiving.
• Support payment flows, invoices, document management, and control/activation of financing agreements as needed.
• Handle customer and dealer inquiries related to insurance, financing, and business system processes.
• Contribute to workflow improvements, process development, and elimination of deviations and waste.

Who Are You?

• You have experience in insurance administration or a similar role, preferably within an insurance company, finance company, bank, or customer operations environment.
• You are highly accurate, structured, and detail-oriented, with the ability to work confidently with policies, customer data, payments, documentation, and internal systems.
• You have high routine tolerance and can manage recurring administrative tasks with consistency, quality, and ownership.
• You are also innovation-oriented and proactive in identifying improvements, simplifying workflows, and reducing deviations and waste.
• You communicate clearly and professionally with customers, dealers, partners, and colleagues, both in written and spoken Lithuanian and preferably in English.
• You are a positive team player who respects Scania’s core values and contributes to a collaborative and customer-focused working environment.
• You have a university degree or equivalent higher education qualification.

What Scania Finans Offers

• Dynamic and flexible workplace with hybrid work opportunities.
• Gross monthly salary of 2200–2400 EUR, including annual bonuses based on individual and company goals.
• Private health and 24/7 accident insurance.
• Company events.
• Continuous learning and development opportunities, including future career prospects within the Scania Group worldwide.
• Work in an international, stable, and dynamic company.
• Comprehensive onboarding and training program.
• Hybrid work option.

Application

Your application should include a CV (preferably in EN) and a cover letter. We welcome all applicants and strive for diversity in our recruitment processes. Apply as soon as possible, no later than 09.10.2026. Selection is ongoing during the application period.

Logic and personality tests may be used in our selection process, and a background check may be required for this position.

If you have questions or want to know more, please contact:
Anneli Jõela, Baltic Customer Operation Manager
Email: anneli.joela@scania.com