Technician (Blue Collar) - Operational Professional 2
Role Summary
Job Responsibilities
Product Demos
Demonstrate the most basic features/attributes of the product/service, periodically linking the benefits to the customer's key challenges.
Product/Service Information
Provide advanced product/service information.
Equipment Installation
Carry out standard installation activities under detailed guidance. Troubleshoot basic technical or operational problems by applying previously defined solutions.
Equipment Maintenance and Repair
Carry out standard maintenance and repair activities under detailed guidance. Troubleshoot basic technical or operational problems by applying previously defined solutions.
Resolving Customer Issues
Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Operational Compliance
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Customer Relationship Management / Account Management
Make calls (by telephone or in person) to allocated existing customers to maintain relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Needs Clarification
Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Work Scheduling and Allocation
Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.
Health, Safety, and Environment
Follow a range of mandatory procedures and methods of work (including use of personal protection equipment where relevant) to safeguard the environment and the well-being of self and others.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Competency Based Interview Questions1
Ensures Accountability - Contributing independently
Recall a time you made a mistake while working with others and had to make it right.
- Actions - How did you approach it?
- Thinking - Why did you approach it that way?
- Outcome - What was the result?
- Learnings - What did you take away from this?
- Application - When did you use what you learned in a different situation?
Ensures Accountability - Contributing independently
Describe a time you had to set stretch goals and articulate how success would be measured.
- Actions - How did you approach it?
- Thinking - Why did you approach it that way?
- Outcome - What was the result?
- Learnings - What did you take away from this?
- Application - When did you use what you learned in a different situation?
Ensures Accountability - Contributing independently
Tell me about a time you had to manage new responsibilities when there was a significant shift in goals midway through a project.
- Actions - How did you approach it?
- Thinking - Why did you approach it that way?
- Outcome - What was the result?
- Learnings - What did you take away from this?
- Application - When did you use what you learned in a different situation?
Ensures Accountability - Contributing independently
Describe a time you tried to improve the effectiveness of a team.
- Actions - How did you approach it?
- Thinking - Why did you approach it that way?
- Outcome - What was the result?
- Learnings - What did you take away from this?
- Application - When did you use what you learned in a different situation?
Ensures Accountability - Contributing independently
Describe a time when a member of your team made a mistake.
- Actions - How did you approach it?
- Thinking - Why did you approach it that way?
- Outcome - What was the result?
- Learnings - What did you take away from this?
- Application - When did you use what you learned in a different situation?
Šiauliai, LT, LT-77103