Business Consultant

Role Summary

The main responsibility of a Business Consultant is to proactively promote and sell Scania products and services (such as: contracted services, financial services, fleet management, spare parts, and others) contributing to the profitable growth of Scania.

Contacts assigned customer accounts or prospects to sell company products within a designated geography or industry. Focuses on meeting personal sales targets, new business development, maintaining customer relationships, and troubleshooting specific customer problems. Has a solid knowledge of products, their characteristics, and market.

Focuses on selling solutions linked to new & used vehicles, and also includes an overall responsibility for the customers in a certain territory or customer segment. Focuses on the customer, understanding and transforming their needs and value adding solutions as well as upholding a positive brand image are furthermore key aspects for the role.

Role is supported by Sales Manager in some cases due to complexity or other reasons. The Business Consultant shall be able to handle most solution sales deals. This is achieved by approaching new customers and by developing the existing. Typically requires a good general education, excellent interpersonal skills and sales experience.

Job Responsibilities

Customer Relationship Management / Account Management

Make calls (by telephone or in person) to allocated customers to maintain and strengthen existing relationships. Act as a first point of contact for resolving customer queries and complaints.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Needs Clarification

Interview the customer, following a multi-level sales script, to clarify the customer's requirements.

Sales Opportunities Creation & Prospecting

Identify potential customers by obtaining information, referrals, and recommendations from existing customers or from other sources.

Sell Customer Propositions

Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Promoting Customer Focus

Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Performance Management

Prioritize own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills

Experience

• Higher education in sales discipline or equivalent experience (Tertiary Education)

• Relevant work experience in solution sales (Automotive industry knowledge is added advantage)

• Proficiency in English 

Other requirements

• Driver’s license for cars and truck (if needed)

Other Details

Employment Type: Permanent/Local Role

Location: Tema, Ghana

Reporting To: Sales Manager, Ghana

Application Deadline

22nd November 2024