NVP Customer Service Advisor / Administrator

Role Summary

Be excited to join our friendly team supporting our customers’ needs through excellent relationship skills.  Vehicle/transport industry exp preferred

Job Responsibilities

Life at Scania
At Scania, we are proud to be a global leader in sustainable transport solutions, recognised for our innovation, quality, and strong customer focus We are committed to shaping the future of mobility through smart technologies, tailored services, and a drive for excellence

Our people are at the heart of everything we do When you join Scania, you become part of a supportive and inclusive team guided by our core values: Customer First, Respect, Team Spirit, Responsibility, and Elimination of Waste

We believe our success is driven by one unique resource—you!
 

What You'll Do
As a valued member of the Campbellfield NVP (New Vehicle Production) team, you will serve as the key link between our customers and workshop operations, providing a seamless experience and acting as the primary point of contact throughout the service process Your responsibilities will include:

• Collaborating closely with the Service Team and Workshop to ensure the efficient and timely delivery of work orders
• Delivering exceptional customer service through clear, professional, and proactive communication with both internal and external stakeholders
• Managing cash sales transactions and coordinating vehicle handovers upon completion of work
• Maintaining accurate and up-to-date documentation to support operational excellence
• Creating and invoicing work orders, raising job lines, and allocating work to the workshop to support effective planning and scheduling

About You
With experience in the heavy vehicle industry, you bring a customer-focused approach and a commitment to delivering outstanding service Your strong communication and interpersonal skills enable you to build positive relationships and contribute to successful business outcomes You will also demonstrate:

• Excellent relationship-building and stakeholder management skills
• The ability to think proactively, solve problems, and show initiative
• Strong organisational, administrative, and time management capabilities
• Professional written and verbal communication skills
• A commitment to accuracy, teamwork, and delivering a high standard of customer service

What We Offer
At Scania, you'll be joining a business that is shaping the future of transport and creating opportunities for its people We offer:

• Eligibility for an annual company bonus scheme
• A supportive, diverse, and inclusive workplace culture where teamwork is valued
• The opportunity to be part of an industry-leading organisation driving innovation in digitalisation, autonomous vehicles, electrification, and sustainability
• Ongoing career development and progression opportunities within a growing global business
• Paid parental leave and a range of employee benefits that support work-life balance

Apply Now
If you're looking for an opportunity to grow your career with a global organisation that values its people and invests in their development, we'd love to hear from you
Click Apply Now and submit your CV

Applicants must have full Australian or New Zealand working rights

Employment is subject to satisfactory pre-employment checks, including medical and background screening

Scania is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed