IT Specialist
We are looking for an IT Specialist to support the development and continuous improvement of our IT activities.
The candidate should have solid experience in IT support, systems and infrastructure management, with a strong willingness to share knowledge, support users, and contribute to the improvement of internal processes and tools.
CONTEXT & ROLE OVERVIEW
As part of a two-person IT team, the IT Specialist works alongside the IT Manager to cover the full operational IT remit of the organisation. Operating with a high degree of autonomy, the role spans IT project delivery, digital solution deployment on the Microsoft 365 ecosystem, internal process automation, end-user support, and liaison with the leasing software vendor. The IT Specialist is the primary point of contact for day-to-day IT operations on-site.
KEY RESPONSIBILITIES
▸ Microsoft 365 / Office 365 solution deployment
Configure and build solutions across the Microsoft 365 suite to address business requirements: collaboration, automation, document management, and internal applications
▸ Internal process automation
Utilise native Microsoft 365 tools and/or Python development (frameworks, scripts, APIs) to automate repetitive workflows and business processes
▸ IT project delivery
Scoping, requirements gathering, workshop facilitation, delivery tracking, and change management for local IT initiatives
▸ On-site support & device management
Laptop setup and configuration, printer and peripheral installation, diagnosis and resolution of hardware and software issues on user workstations
▸ Helpdesk support (L1/L2) & user training
Handle day-to-day incidents and common application issues, maintain procedure documentation, and deliver user onboarding and training sessions
▸ Leasing software vendor liaison
Functional configuration, issue reporting, release follow-up, and management of IT service providers
▸ Vendor management
Manage relationships with IT suppliers and service providers: contract follow-up, SLA monitoring, quotation review, and performance evaluation.
▸ IT security & compliance — Group policy enforcement
Ensure local adherence to Group-defined IT security, manage application access rights and user permissions, and support audit preparation at local level
REQUIRED SKILLS & NICE TO HAVE
MANDATORY
- Microsoft 365 / Office 365 ecosystem
Proven, hands-on experience across multiple tools of the suite in a professional setting
- On-site support & device management (L1/L2)
Laptop setup, printers, Windows workstation troubleshooting
- IT project management
Requirements, workshops, delivery tracking
- Vendor management
Supplier relationships, SLA monitoring, contract follow-up, quotation review
- IT security & Group policy compliance
Local enforcement of Group policies, access management, audit support
- SQL & Relational databases
Comfortable writing and optimising SQL queries; working knowledge of PostgreSQL and SQL Server
- French & technical English
Both required — documentation, vendors, and Group reporting
DESIRABLE
- Leasing / financing software
Cassiopae, Ekip, or equivalent
- Reporting & data visualization
Power BI or equivalent, management dashboards
PROFILE & BEHAVIOURS
Education: Bachelor's or Master's degree in Computer Science, Information Systems, or Software Engineering
Experience: 6 to 7 years' IT experience spanning both solution development and project management
Autonomy: Works independently and reports directly to the IT Manager without day-to-day supervision
Communication: Able to explain technical topics to non-technical users and facilitate requirements workshops
Languages: French (fluent) & technical English — both required. Technical documentation, vendor communication, Group-level reporting
★ Key differentiator: hands-on experience with leasing or financing software (configuration, vendor management, functional releases) will set candidates apart.
✦ This role covers a broad spectrum from on-site support to project delivery. The right candidate handles both without distinction, switching seamlessly between operational tasks and strategic initiatives.
Casablanca, MA, 20600
