Area Manager

Role Summary

Job Responsibilities

Leadership and Direction

Explain the local action plan to support team members in their understanding of what needs to be done, and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.

Organizational Capability Building

Provide instruction and informal advice to less experienced colleagues within the team to develop their skills.

Business Planning

Contribute to the development of annual business plans; contribute with developing business cases for key activities/projects and with estimating the financial and human resources required to deliver performance targets.

Performance Management

Respond to personal objectives and use performance management systems to improve personal performance.  OR Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Sales

Sell simple products and services directly to customers while following standard protocols. May also or alternatively involve providing back-office support to a sales team.

Sales Opportunities Creation

Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.

Operational Compliance

Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Customer Relationship Development / Prospecting

Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.

Marketing

Deliver specified outcomes and provide others with expert advice while working within established marketing programs.

Budgeting

Track budgets and report variances to more senior colleagues.

Insights and Reporting

Contribute to the preparation of various data and analytics reports.

Education