Digital Service Improvement Lead
Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are working to shape the future of mobility with innovative and environmentally conscious solutions. Our values – customer first, respect, team spirit, responsibility, and elimination of waste – are at the heart of everything we do. Together, we are at the forefront of creating a sustainable future.
Our People and Culture Knowledge Center in Gdańsk is where ideas are taken seriously, development is part of everyday work, and your contribution supports colleagues across Scania worldwide. Today, we are nearly 200 people working across a wide range of People and Culture areas, from People Services and Talent Acquisition to operations, systems support, onboarding, mobility, compensation, and employee administration. Together, we help create a smooth and consistent experience for employees and managers across the business.
About the Role
As a Digital Service Improvement Lead, you will play a key role in driving continuous improvement and digitalization of services across Scania’s Knowledge Centre. Reporting to the Head of the Knowledge Centre and working closely with operational and project teams, you will identify inefficiencies, analyse process gaps, translate insights into structured improvement initiatives and implement digital solutions that deliver measurable efficiency gains and service performance improvements.
Working as a partner to operational teams across the Knowledge Centre, you will analyse how services are delivered today and help shape how they can be delivered better tomorrow. Combining data-driven insight with hands-on operational collaboration, you will support the prioritisation, design, and implementation of sustainable service improvements.
What You'll Do
Process Analysis, Opportunity Identification & Quantification
- Map and analyse current HR service processes together with operational teams
- Identify inefficiencies and collect improvements through interviews, job shadowing, data analysis, and existing improvement lists
- Analyse and quantify efficiency opportunities and use data to assess service impact
- Support prioritisation and align improvement initiatives with Knowledge Centre efficiency targets and other relevant KPIs
- Track improvement initiatives and measure delivered benefits, including reporting on efficiency gains, trends, and optimisation opportunities
Improvement Delivery
- Design and implement improvements in close cooperation with process and/or product owners, including opportunities to apply AI tools (e.g. Microsoft Copilot, ChatGPT/Enterprise, or similar agents) to automate or streamline workflows outside the core global systems (SuccessFactors, Service Now)
- Partner with process and product owners and IT to scope, pilot, and evaluate AI-driven use cases in HR service delivery
- Bring an AI-aware mindset to the broader improvement agenda, assessing where automation can complement Lean/Agile initiatives
- Deliver initiatives iteratively using agile ways of working and ensure solutions are practical, scalable, and embedded in daily operations
Operational Partnership, Standardisation, Change & Enablement
- Act as a trusted partner for operational teams across the Knowledge Centre and support shared ownership of service optimisation initiatives
- Validate improvement ideas against real operational needs and support harmonised and efficient ways of working
- Help embed and sustain changes through clear communication, training and updates to relevant documentation
- Foster the Continuous Improvement culture and awareness, in partnership with the Leadership Team and relevant improvement-related roles (e.g. The Scania Way Lead, Process Partners)
What You Bring
Skills & Tools
- Strong process analysis and mapping skills
- Experience with continuous improvement methodologies (e.g. Lean)
- Ability to analyse and quantify data
- Ability to create digital solutions on your own (e.g. within the MS365 applications)
- Strong stakeholder collaboration and communication skills
- Fluency in English
Professional Profile
- 3+ years experience working in shared services environments, HR, Finance, or Customer Support
- 3+ years direct experience with processes management, improvement and delivering enhancements
- 1+ years direct experience in developing digital solutions (e.g. Power Apps, Power Automate, Co-Pilot agents)
- Proven understanding of HR shared service delivery and end-to-end HR processes
Your Background
- Bachelor’s or Master’s degree in HR, Business Administration, Operations Management, or related field
- Certification in SAP SuccessFactors and/or practical experience using SAP SuccessFactors in a technical administrator role is considered an advantage
- Certification in Lean, Six Sigma, or similar is considered an advantage
What Scania Offers
Scania believes that reliable systems and great service are the foundation of a strong employee experience.
Here’s what you can expect:
- Private medical care – comprehensive healthcare coverage for your wellbeing
- Life insurance package – additional security for you and your loved ones
- MyBenefit – access to cafeteria platform
- Sports card – access to MultiSport to keep you active
- Learning & development platforms – ongoing training in HR technology and systems
- Friendly and inclusive work culture – collaboration, trust, and knowledge sharing
- Modern office environment – comfortable workspace designed for focus and teamwork
Ready to Join Scania? Apply Today!
Be part of an international environment where technology, people, and operational excellence come together to support thousands of employees across Europe.
Type: Full-Time, Hybrid, Permanent job offer. Location: Scania Global Knowledge Centre Gdańsk, Poland
Gdańsk, PL, 80-309
