HR System Support Specialist
Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are working to shape the future of mobility with innovative and environmentally conscious solutions. Our values – customer first, respect, team spirit, responsibility, and elimination of waste – are at the heart of everything we do. Together, we are at the forefront of creating a sustainable future.
As an HR System Support Specialist, you will be a key member of the People & Culture Services organization, ensuring stable, secure, and user‑friendly HR system operations across Europe. You will deliver high‑quality 2nd‑line support for Time & Attendance systems and SAP SuccessFactors, supporting access management, role‑based permissions, and case resolution, all while safeguarding data integrity and enhancing the employee experience.
About the Role
The HR System Support Specialist is responsible for providing accurate, timely, and compliant Level 2 support for:
- Time & Attendance systems
- SuccessFactors access management
- Role-Based Permissions
The role supports operational continuity and payroll accuracy by ensuring correct capture, validation, and maintenance of Time & Attendance data. Working within the People Services organisation, the specialist handles user inquiries, troubleshoots system issues, escalates complex cases, and supports standardized, well-defined processes in line with governance, security, and People & Culture service delivery standards.
What You'll Do
- Process and resolve user inquiries submitted through ServiceNow, ensuring timely, accurate, and service-oriented case handling
- Troubleshoot HR system-related issues and guide users through correct processes, providing clear and practical instructions
- Perform access provisioning activities, including creating, modifying, and removing user access and role-based permissions in line with governance and security guidelines
- Identify and escalate complex, high-risk, or system-owner-level cases to HR system owners, IT, or the HR System Support Manager, ensuring proper documentation and follow-up
- Maintain and update operational documentation, including work instructions, knowledge articles, and SOPs, ensuring alignment with global standards
- Collaborate closely with HR, Payroll, IT, and other People & Culture partners to resolve cross-functional issues
- Provide support and guidance to managers, employees, and P&C partners by resolving Level 1 and Level 2 inquiries or redirecting more complex cases when appropriate
- Contribute to continuous improvement by identifying recurring issues, reporting system or process gaps, and supporting solution design, testing, or implementation activities
- Ensure all activities are performed in compliance with data protection regulations, internal controls, and audit requirements
What You Bring
Skills & Tools
- Fluent English communication skills
- Advanced knowledge of SAP SuccessFactors
- Intermediate experience with ServiceNow or similar ticketing tool
Professional Profile
- 3+ years of experience in HR Operations, HRIS, Shared Services, or IT support, preferably in a large or multi-country organisation
- Experience in access provisioning and managing role-based permissions, ideally within SAP SuccessFactors
- Practical experience in case management using ticketing tools (preferably ServiceNow), including queue monitoring, documentation, and structured escalation
- Exposure to system troubleshooting, including identifying data inconsistencies, performing initial root-cause analysis, and cooperating with IT or system owners
- Experience creating or maintaining operational documentation such as work instructions, SOPs, and knowledge articles
- Proven ability to collaborate with HR, Payroll, line managers, and IT stakeholders
- Familiarity with data protection and access security guidelines, including GDPR principles
Your Background
- Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field
- HRIS or system-specific training (e.g. SuccessFactors modules, Time & Attendance tools)
- Professional certifications (advantageous), such as HR or Workforce Management certifications
- Understanding of data protection and security requirements related to personal data and access governance
What Scania Offers
Scania believes that reliable systems and great service are the foundation of a strong employee experience.
Here’s what you can expect:
• Private medical care – comprehensive healthcare coverage for your wellbeing
• Life insurance package – additional security for you and your loved ones
• Sports card – access to MultiSport to keep you active
• MyBenefit – access to cafeteria platform
• Learning & development platforms – ongoing training in HR technology and systems
• Friendly and inclusive work culture – collaboration, trust, and knowledge sharing
• Modern office environment – comfortable workspace designed for focus and teamwork
Ready to Join Scania’s People & Culture Systems Team? Apply Today!
Be part of an international environment where technology, people, and operational excellence come together to support thousands of employees across Europe.
Type: Full-Time, Hybrid, Permanent job offer. Location: Scania Global Knowledge Centre Gdańsk, Poland
Gdańsk, PL, 80-309
