HR System Support Team Manager
Join the People Services Team in a Growing Global Knowledge Centre
We are building a world-class Global Knowledge Centre in Gdańsk and is looking for a talented HR System Support Team Manager.
This role is a great opportunity to grow your career in HR services while delivering high-quality support to employees and managers.
If you thrive in a customer-oriented environment, enjoy solving problems, and are eager to work in an international setup – this is the role for you.
About the role
We are looking for an experienced HR System Support Team Manager to lead a team delivering high-quality HR system support in a complex, international environment. This role combines people leadership, operational service management, and close collaboration with HR and IT stakeholders.
Key responsibilities:
- Manage day-to-day HR system support operations in line with agreed SLAs, KPIs, and quality standards
- Lead, coach, and develop a team of HR System Support Specialists
- Allocate workload, monitor capacity, and address operational risks or service gaps
- Act as a key point of contact for HR and business stakeholders, ensuring service satisfaction
- Collaborate closely with HR, IT, and People Services teams to ensure service continuity and consistency
- Ensure compliance with local labour law, data protection regulations, and internal governance standards
- Maintain and continuously improve process documentation, SOPs, and service guidelines
- Support implementation of global and regional process changes and new technologies
- Escalate complex or high-risk cases and support root cause analysis where needed
Your profile:
- 5+ years of experience in HR Operations, HRIS, Shared Services, or IT service delivery
- 3+ years of experience in system-related operational support (access management, Time & Attendance, case management)
- 2+ years of people management or team leadership experience
- Hands-on experience with case management and ticketing tools (ServiceNow preferred)
- Strong knowledge of SuccessFactors and HR operational processes
- Experience working in a multi-country or global environment
- Strong analytical and problem-solving skills, with experience using KPIs and service data
- Fluent English communication skills
- Strong customer-service mindset and focus on quality, compliance, and risk management
Education & certifications:
- Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field
- HR, HRIS, or service delivery certifications – advantageous
- System-specific certifications (e.g. SAP/SuccessFactors, Time & Attendance tools) – a strong plus
- IT service management certification (e.g. ITIL Foundation) – beneficial
What we offer:
- Hybrid working model
- Sports card
- Life insurance
- Inclusive, international working environment
- Opportunity to lead a critical HR systems function with real impact
Ready to Start Your Journey in People Services?
Join us and help create an outstanding employee experience within a collaborative, international HR environment.
Gdańsk, PL, 80-309
