Learning Support Specialist

Abount the Role

The Learning System Support Specialist is responsible for providing accurate, timely, and compliant Level 2 support for learning systems, learning content, and digital learning processes across supported countries and coordination with external vendors, training facilities, course owners and trainers. The role ensures that learning activities such as course assignments, learning paths, content publishing, compliance training cycles, and user experience are executed in line with global learning governance and People & Culture service delivery standards.

Working within the People Services organisation, the specialist handles learning-related requests and inquiries, troubleshoots learner and system issues, escalates complex technical or content-related cases, and supports repeatable, well-defined learning processes. The role collaborates closely with People Services colleagues, Learning & Development teams, Compliance, IT, and P&C partners across Europe to ensure consistent triage and resolution of Level 1 and Level 2 learning cases.

What You'll Do

• Process and resolve learning-related user inquiries via ServiceNow, ensuring timely, accurate, and service-oriented case handling
• Troubleshoot learning system issues and guide users through correct processes, providing clear and actionable instructions
• Publish, update, and maintain learning content, including e-learning modules, instructor-led courses, sessions, curricula, and certifications
• Ensure metadata accuracy, version control, course availability, and correct assignment rules
• Process and maintain learning-related access requests, including permissions for administrators, instructors, and designated learning roles, in line with governance and security guidelines
• Collaborate closely with Learning & Development, HR, IT, Compliance, and other People & Culture partners to resolve cross-functional learning issues
• Safeguard learning data quality and ensure compliance with global learning governance, data protection standards, security protocols, and internal controls
• Support continuous improvement by identifying recurring issues, contributing to process enhancements, and participating in testing or rollout of new learning functionality

What You Bring

Skills & Tools

• Fluent English communication skills
• Advanced knowledge of SuccessFactors Learning or comparable LMS platforms
• Intermediate experience with ServiceNow or similar ticketing tools
• Familiarity with digital learning tools, formats, content upload workflows, and virtual learning environments

Professional Profile

• Experience in Learning & Development, learning system administration, HR technology, Shared Services, or similar operational support roles
• Hands-on experience managing learning system activities such as course setup, content publishing, assignments, session management, and reporting
• Practical experience working with LMS platforms, including user issue troubleshooting and content updates

Your Background

• Experience using service ticketing tools (preferably ServiceNow), including queue management, documentation, and structured escalation
• Exposure to learning-related troubleshooting, such as data inconsistencies, assignment failures, or progress tracking issues
• Experience creating and maintaining procedural documentation, including SOPs, work instructions, and knowledge articles
• Experience working in an international environment with multiple learning audiences and local requirements

What Scania Offers

Scania believes that performance thrives in an environment that values people, fairness, and continuous growth.

Here’s what you can expect:

• Private medical care – comprehensive healthcare coverage for your wellbeing

• Life insurance package – additional security for you and your loved ones

• Sports card – access to MultiSport to keep you active

• MyBenefit – access to cafeteria platform

• Learning & development platforms – ongoing training in HR technology and systems

• Friendly and inclusive work culture – collaboration, trust, and knowledge sharing

• Modern office environment – comfortable workspace designed for focus and teamwork