People Services Specialist
Join the People Services Team in a Growing Global Knowledge Centre
We are building a world-class Global Knowledge Centre in Gdańsk and is looking for a talented People Services Specialist to join the People Services team.
This role is a great opportunity to grow your career in People Services while delivering high-quality support to employees and managers.
If you thrive in a customer-oriented environment, enjoy solving problems, and are eager to work in an international setup – this is the role for you.
About the Role:
As a People Services Specialist, you will be the first point of contact for HR-related questions, ensuring smooth and efficient service delivery. You’ll handle a wide range of employee lifecycle topics, from onboarding to payroll queries, and work closely with other HR functions to ensure a seamless employee experience.
Your role is essential for maintaining data accuracy, compliance, and operational efficiency in the HR function.
What You’ll Do:
Employee Support & Case Handling:
- Respond to employee and manager inquiries regarding HR policies, procedures, and systems (via email, phone, or internal platforms)
- Provide guidance on topics such as leave management, benefits, payroll, onboarding, and employment verification
- Document and track all inquiries in the HR ticketing system, ensuring timely resolution or escalation
HR Operations & Administration:
- Support administrative processes including contract generation, data entry, and employee records maintenance
- Assist in onboarding and offboarding activities in line with internal procedures and legal requirements
- Coordinate with payroll and benefits teams to ensure accurate processing of employee data
Data & Systems:
- Maintain and update employee information in HRIS (SuccessFactors)
- Perform routine data audits to ensure data integrity and compliance
- Support reporting needs by extracting and organizing HR data
Process & Policy:
- Provide first-level interpretation of HR policies and procedures
- Escalate complex or sensitive cases to Tier 2 or HR Business Partners as appropriate
- Identify recurring issues and suggest improvements to processes and knowledge base content
- Participate in team meetings and contribute to service delivery enhancements
What You Bring:
- Fluency in English, written and spoken
- Proficiency in SuccessFactors, ServiceNow and Microsoft Office
- Strong organizational skills, customer focus, and attention to detail
- Ability to handle confidential information and resolve cases independently
- experience in HR operations or shared services
- Solid understanding of employee lifecycle processes and knowledge of relevant labor regulations
What we offer:
As part of our Gdańsk-based Global Knowledge Centre, you’ll benefit from:
- Private medical care
- Life insurance package
- Sports card
Gdańsk, PL, 80-309
