Team Manager Learning Support

About the role

The Team Manager Learning Support is responsible for the daily delivery, governance, and operational excellence of LMS services across assigned countries or business units. The role ensures that all learning system activities – such as user support, course deployment, content management, compliance training administration, access handling, and troubleshooting – are executed accurately and in line with global learning standards, governance frameworks, and People & Culture service delivery models.

As a first-line people manager, the role leads and develops a team of Learning Support Specialists responsible for learning administration, course assignments, learning pathways, reporting, and technical support. The Team Manager collaborates closely with Learning & Development, People Services, IT, and business stakeholders to drive adoption, resolve operational issues, support implementations, and continuously improve the learning technology ecosystem.

Key responsibilities

Strategic service delivery management:

• Ensure timely and accurate execution of Learning Support activities in line with SLAs, KPIs, compliance requirements, and global learning standards
• Safeguard consistent, high-quality delivery of learning administration services across all supported regions

Operational oversight & service performance:

• Oversee day-to-day Learning Support operations, including course assignments, content publishing, reporting, and user support
• Coordinate with IT and system owners on system enhancements, new features, and complex technical issues

Technology & system enablement:

• Maintain a strong understanding of LMS configuration, structure, permissions, and system settings to ensure stable and compliant operations
• Support implementation of new learning tools, integrations, and content solutions within the learning technology landscape

Process optimization & continuous improvement:

• Maintain and update documentation, process maps, and SOPs related to LMS administration
• Identify process or system gaps, propose improvements, and support testing and rollout of new functionalities or global learning initiatives

People management & resource planning:

• Allocate workload, monitor performance, and ensure balanced operational capacity across regions
• Coach and develop Learning Support Specialists, building capability in LMS administration, digital learning operations, and customer service

Compliance & governance:

• Ensure adherence to compliance training requirements, audit standards, reporting timelines, and data privacy regulations
• Support implementation of global governance for learning platforms, templates, content standards, and reporting frameworks
• Escalate complex issues and support root-cause analysis and resolution in collaboration with global stakeholders

Required skills:

• Fluent English communication skills
• Strong expertise in learning technologies, preferably SuccessFactors Learning
• High proficiency in LMS administration, content management, reporting, and system configuration understanding
• Strong analytical and problem-solving skills, using learning data and dashboards to improve service delivery
• Proven leadership and cross-functional collaboration skills
• Strong customer service mindset and focus on quality and consistency
• Strong orientation towards compliance, data integrity, and risk management

Experience & background:

• 5+ years of experience in Learning & Development, LMS administration, HR Technology, or Shared Services
• 3+ years of experience managing learning technology services, including course assignment workflows, compliance training cycles, reporting, and content lifecycle management
• 2+ years of people management or team leadership experience
• Hands-on experience with LMS platforms (e.g. SuccessFactors Learning, Cornerstone, Moodle), including configuration understanding and content deployment
• Experience working in multi-country or regional environments with varying compliance and business requirements
• LMS-specific certifications (e.g. SuccessFactors Learning Administrator, Cornerstone) are a strong advantage
• Continuous development in digital learning tools, learning analytics, system governance, and content solutions

What we offer:

• Hybrid working model
• Sports card
• Life insurance
• Inclusive, international working environment

Education