Parts / Customer Service Employee

Role Summary

Join our Waikato team & showcase your excellent parts interpretation & customer relationships. Vehicle/transport industry experience preferable 

Job Responsibilities

Life at Scania

From small beginnings in Sweden over 130 years ago, we’re excited to say that Scania today, is one of the world’s most recognised and respected commercial vehicle brands.

Our focus is on sustainable transport solutions, and here at Scania New Zealand, we work together as a team to come up with solutions, tailor-made for our challenging New Zealand roads. 

We offer a dynamic and fun work environment, with a friendly, family culture. Our people are innovative, determined, and share team spirit. 

Now’s a great time to come on board Scania NZ, as we pioneer an exciting new era in transportation, made for New Zealand.  

What you will do

You will be a key member of our dynamic Waikato Parts & Customer Service team. With strong internal/external customer relationships, you will ensure customer needs and expectations are achieved throughout their Scania experience.   Working for Scania is not just about the job. It is about you too. Our people are our strength.

• As the face of Waikato team, you will be first point of contact, welcoming our customers (face to face, phone or email)
• Work closely with the Workshop to ensure availability of parts
• Through excellent customer relationship management, you will drive sales growth of Scania parts
• Developing an understanding of individual customer product and service needs
• Exceptional communications with external and internal customers, written and verbal, to schedule vehicles and provide updates
• Creating work orders, allocating work to the workshop and invoicing
• Monitor stock, spare parts and inventory

What we can offer you

• A dynamic and inclusive work culture - be part of a great team
• Subsidised medical insurance. A monthly bonus scheme based on results'PPE/Uniform provided
• Employee Benefit Program offering discounts at over 100 retailers
• An environment that is supportive, friendly & fun
• Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification & sustainability
• A company that is growing, with potential for career development opportunities
• Continuous learning & training

Who you are
To be successful as a Parts Advisor / CSA you will have previous experience in a customer service and/or parts/warehouse role, preferably within the automotive industry. Your excellent communication and interpersonal skills will help you to drive positive business outcomes through relationship management initiatives. 

• Your excellent communication and interpersonal skills will help you to drive positive business outcomes
• You are passionate and enjoy providing solutions and service advice to customers
• Strong verbal and written communication skills
• Strong abilities in time management, organisation and administration
• Ability to think on your feet and show initiative
• Previous experience in a parts/warehouse role (automotive industry preferred)

To apply
 “Apply now” and submit your CV. If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company.

You need to have full New Zealand working rights to apply for this role

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.