Customer Service Supervisor

Role Summary

Lead & mentor our Customer Service Team at one of Scania's top performing branches. 

Job Responsibilities

Life at Scania

Our purpose is to Drive the Shift towards a sustainable transport system.

At Scania, our people are our most valuable strength.  Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity.

You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this – you.

Welcome to Scania, a company that is enjoying record growth.

What you will do 

Reporting to the Branch Manager you will coordinate service enquires, ensuring the customer’s needs and expectations are met throughout their Scania experience, from the first customer enquiry, through administration, invoicing, and follow up.

• Leading the Customer Service Advisor team, whilst overseeing their daily activities
• Ensure the team is integrated with the greater Aftersales environment
• Proactively building and developing customer relationships
• Act as a conduit between the Customer and the Workshop Team Leaders to ensure a single point of contact for Customer work
• Ensure systems and procedures are maintained
• Ensure accuracy of all documentation

Who you are

Your excellent communication and interpersonal skills will help you to drive positive business outcomes through relationship management initiatives, additionally you will have:

• Ability to think on your feet and show initiative
• Effective problem solving, negotiation and influencing skills
• Strong abilities in time management, organisation and administration
• Professional written and verbal communication skills 
• Mechanical or workshop aptitude

What we can offer you

• A dynamic and inclusive work culture - be part of a great team environment
• A company that is enjoying record growth and eligibility for an annual company bonus scheme
• Salary packaging, novated leasing and exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation and more
• Corporate benefits programme with discounts at JB Hi Fi, Specsavers and more
• Exclusive health insurance discount, access to an online health and wellness platform with up to 50% off at over 400 fitness and wellbeing brands including gyms, active wear, healthy meals, supplements, self-care and more
• Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability

To apply

• If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. “Apply now” and submit your CV.
• To apply for this role, you need to have full working or rights of New Zealand or Australia
• Formal offer of employment is subject to standard pre-employment checks including medical and other background checks
• As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.