Parts Assistant

Role Summary

The main responsibility of a Parts Assistant is to maintain a well-organized and cost efficient warehouse and to promote and sell the products of the warehouse. Thus ensuring a high level of parts availability and supporting increased parts sales. This is achieved by working proactively with internal and external customers on a daily basis.

Job Responsibilities

Professional Competencies (Duties and Tasks) 

1) Contribute to the Parts business & Customer relations 

• Interpret customer needs and advise the right parts to ensure their needs are met
• Create offers by verifying customer needs, translating them into customer tailored solutions which lead to over the counter sales
• Deliver outstanding customer service by way of exceptional communication
• Support ongoing as well as upcoming technical and sales campaigns
• Explores opportunities and takes action, striving to go beyond what is required or expected. Takes own initiative and avoids being reactive.
• Understand and apply the use of product information and proper arguments when explaining the benefits of buying original parts
• Report and follow up lost sales in a systematic way
• Work alongside and support the Service Advisor when needed

2) Support Parts availability

• Make sure that parts are binned and available within shortest possible lead time. Make sure that cross dock shipments (reserved orders) are handed over as soon as possible after goods receipt.
• Pre-picking parts; pick and deliver correct parts to customers and Workshop on time, arrange for delivery or pick up
• Planning forthcoming work and parts needs with the workshop in good time
• Manually pre-order parts from suppliers based on planned work
• Ship parts on time

3) Support Parts operations compliance

• Understand and work according to parts related DOS standards
• Understand and work according to the Dedicated Customer Services Global Standards
• Handle Incoming Goods
• Order parts based on customers’ needs
• Maintain a neat and tidy warehouse
• Handling of returns, organise the return of cores, packaging material, warranty and bought back goods
• Make proposals to improve processes
• Provide technicians with parts related technical support and other information to ensure they are continuously updated

Desirable experience & qualifications

• High school education
• Technical experience
• Relevant work experience in automotive industry/warehouse environment
• Driver licence B
• Fork Lift Licence
• Experience from service sector

Education