Customer Service Advisor, Pinkenba

Role Summary

Be excited to join our friendly team supporting our customers’ needs through your excellent relationship skills.  Vehicle/transport industry exp preferred

Job Responsibilities

Life at Scania

Our purpose is to Drive the Shift towards a sustainable transport system.
At Scania, our people are our most valuable strength.  Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity.
You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this – you. 

Welcome to Scania.

What you will do

You will integrate as a key member of our dynamic Customer Service Team, through developing strong customer relationships, you will ensure their needs and expectations are achieved throughout their Scania experience.  
As the face of Scania, you will be first point of contact, welcoming our customers (face to face, phone or email)
Through excellent communication, you will set the expectations, guiding and updating our customers through the service process

Who you are

• Your excellent communication and interpersonal skills will help you to drive positive business outcomes 
• Strong verbal and written communication skills along with good computer skills
• Effective problem solving, negotiating and influencing skills
• Strong abilities in time management, organisation and administration
• Ability to think on your feet and show initiative
• Previous experience in a similar role in the automotive industry (preferred)

What we can offer you

• A dynamic and inclusive work culture - be part of a great team environment
• Flexible work options available
• Paid parental leave
• A company that is enjoying record growth
• A dynamic and inclusive work culture - be part of a great team environment
• Corporate benefits programme, salary packaging, novated leasing
• Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability

To apply

If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. 
“Apply now” and submit your CV. 
You need to be an Australian / New Zealand Citizen or an Australian / New Zealand permanent resident to apply for this role.
Formal offer of employment is subject to standard pre-employment checks including medical and other background checks
As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.