Technician

Role Summary

Installs, maintains, or repairs items or products ordered and supports customers through specialized technical or scientific knowledge/product applications in a customer's home or place of business. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.

Job Responsibilities

The main responsibility of the Technician is to perform high quality repairs and maintenance. The Technician’s competencies and a continuous improvement of the technical knowledge and skills in combination with a commercial mind-set, will ensure high level performance and customer satisfaction. Satisfied customers, on time delivery and safety at work is achieved by following defined processes, standards and guidelines. The Technician contributes to Scania’s profitability and safety on our roads.

Applicant must meet these minimum requirements:

• Matric certificate or N3 or equivalent
• Qualified Diesel Technician with Trade Test Certificate
• Must have MINIMUM of 3 YEARS Experience NOT- NEGOTIABLE
• Previous workshop Experience with repairing and maintaining heavy vehicles

Competencies – these will be tested in the interview should you be shortlisted:

• Products and Services
• Repair and Maintenance
• SHE
• Using Information Technology
• Customer Focus and Team Work

Professional Competencies:

• Before Maintenance or Repair Event - Secure that right information, tools and spare parts are available
• During Maintenance or Repair Event - Through well-known and described working methods and standards perform maintenance or repair on time in a correct and safe way 
• After Maintenance or Repair Event- Secure minimized lead time of invoicing. Through clear description of performed work and/or communicated what needs to be done if the work is handed over to a colleague

Integrity & Compliance

All applications will be treated with full confidentially and will only be made available to the people involved in the recruitment process.

NB: Please be advised in order to apply for this vacancy you need to have been employed in your current role for a minimum of 1 year.