Customer Operations Engineer

The Operations team at Scania Pilot Partner is ow looking for a new team member. More customers and sites to support needs us to grow. If it sounds interesting to change the world to the better at work, apply now!

Who we are
Scania Pilot Partner is a new function to increase speed and focus on the e-mobility. We are aiming for an entrepreneurial “company mindset” with end-to-end responsibility and clear accountability for the e-Mobility business. We create and sell proof of concept solutions in segments and/or applications where no mature solution exists yet. We reduce risk by taking full responsibility for profit and loss but also by supporting uptime for the customer during the contract period. Our working environment is characterized by high integrity, a flat hierarchy and collective leadership. The team is highly diverse and global since we have team members in Australia, Germany, Gothenburg and Södertälje.
 
About the role
Your work as an Customer Operations Engineer is to be a specialist in Pilot Partner customers. This could example mean doing diagnostic via the different controls systems and parametrize software and by that solving problem for the customer.
Summary of responsibilities: 
-    Supporting customer operation over the life cycle 
-    Be a support for trouble shooting and act as a flying doctor for complicated issues. 

Your tasks:
-    Support Pilot Partner customers. Often together with the team and also on your own both in Södertälje or at customer site.
-    Customer sites are in Sweden, Norway, Germany and Australia. 
-    The work is to support already sold product solutions as well as be a part of future Pilot Partner solutions.
-    The spread of technology we are working with is unique for Scania. All platforms, and also technique not in the modular toolbox as trailers, solar panels and so on. 

The role holds a unique opportunity to get sales experience working internationally with Scania’s end-customers from a Head Office perspective.

Who you are
To be successful in this position, you need to be a dedicated team player, flexible when plans change and service minded with focus on the customer. You possess good leadership qualities and you can talk eye-to-eye with anyone in the organization. We are looking for someone who is strong in communication and have hands-on experience from supporting customer with heavy vehicles. On a personal level you strive to build wide contact networks with long term relationships through good communication, structure and trust. A great passion for the success of Scania’s customers is a given!
You likely have a Degree in Engineering or equivalent. You have probably experience from R&D and software development and have been working with customer where operations and uptime is key factors for success. Product knowledge is your thing, and dealing with correct rear axle ratio and downloading new software in the vehicle is well known.
If you think that you are suitable for this position, we highly encourage you to apply as soon as possible. At Scania Pilot Partner we celebrate difference and care deeply about diversity and inclusion – if you do not match all the requirements, please demonstrate how your passion, attitude and interest in the success of Scania’s customers might compensate for this!

This position will be placed in Södertälje, and you should be prepared to travel. Our customers are international and frequent travels is a part of our work as e-mobility specialist.

Driving license for trucks and trailers (CE) is needed before applying for this position.   

Application
If you think that this sounds interesting, we highly encourage you to apply as soon as possible! Last day to apply is November 24, 2024. 

For any sorts of questions please contact
Andreas Fallberg   +46 8 553 516 98 Head of Operations
Selections will be made continuously throughout the application period. We are looking forward to hearing from you!

Kindly notice that a background check might be conducted for the position.