Product Owner

Role Summary

As Product Owner for the IT Service Desk, you will define the vision, roadmap, and priorities for a product that supports employees across a global organization. You will transform user needs, operational insights, and business objectives into measurable improvements and clear development priorities. Working closely with stakeholders across Digital Workplace, IT service management, and support delivery, you will drive a support experience that is scalable, efficient, and user-focused.

Job Responsibilities

• Define and drive the product vision, roadmap, and prioritized backlog for the IT Service Desk.
• Use user feedback, operational data, and service performance measures to identify opportunities and deliver continuous improvements.
• Enhance the end-to-end support experience, including intake, triage, escalation, and collaboration with resolving teams.
• Balance user experience, service reliability, efficiency, cost, and risk when making product decisions and prioritization trade-offs.
• Explore and implement opportunities for self-service, automation, knowledge management, and AI-enabled support capabilities.

Who You Are

• You have experience in product ownership, service development, or a similar role where you have successfully prioritized improvements and delivered results through collaboration.
• You understand first-line IT support processes, incident management, escalation practices, and service-level-driven delivery in a global environment.
• You are confident using data and stakeholder insights to make informed decisions and manage dependencies.
• You communicate clearly, build strong stakeholder relationships, and work effectively across teams.
• You are curious about innovation and motivated to improve support experiences through automation, self-service, and responsible use of AI.

This Is Us

Digital Workplace within Scania IT is responsible for enabling modern and reliable digital services that help employees perform their daily work efficiently. We work closely with business stakeholders, support organizations, and technology teams to continuously improve the user experience and ensure high-quality IT services globally. Our culture is built on collaboration, continuous improvement, and delivering sustainable value for our users and the business.

Scania Offers

We offer a dynamic and engaging workplace where collaboration, innovation, and continuous improvement are part of everyday life. You will be part of a strong team environment that encourages knowledge sharing and close cooperation across functions.

With a structured development plan and a wide range of training opportunities, Scania supports your professional growth both locally and internationally.

Benefits include access to our health center in Gröndal or a wellness allowance, result bonus, flexible working hours, and company car leasing. Scania also arranges events for employees and their families, and for those living in Stockholm, convenient commuting is supported through direct Scania Job express buses to Södertälje.

Application

We look forward to receiving your application, consisting of your CV and kindly ask you not to share a cover letter to ensure an efficient and unbiased recruitment process for all parties.

Apply as soon as possible, no later than 2026-10-30. Screening will take place on an ongoing basis during the application period. Logical and personality tests may be used as part of the selection process, and a background check may be required for this role.

If you have questions or would like more information, please contact:
Martin Zeller, Manager, martin.zeller@scania.com.

We look forward to your application!