Service Information Manager for Scania Services

Role Summary

Scania’s service organisation is looking for an experienced marketing specialist who excels at conveying information, news, and ideas. This individual will help us develop how and what we communicate regarding our service portfolio, ensuring premium marketing and communication of our services towards Scania’s customers.  

You will also play an important role in in our internal communication. You do this by helping the organisation to create and share relevant information, in a suitable format, in the right channels or forums. 

Job Responsibilities

• Promoting Scania’s asset & uptime service portfolio and digital services portfolio, achieved through developing marketing and communications campaigns, working with agencies to deliver marketing and communication assets, and creating communication and activity plans  
• Guide and create promotion activities for the customer facing related digital solutions and channels 
• Support events and fairs with content related to Scania services 
• Content creation of assets and proofread, edit and format content in line with Scania’s voice and tone 
• Support the organisation with training and educational related content 
• Internal communication for the organisation, including but not limited to hosting information meetings, writing newsletters, host onboarding for new employees and updating internal communication channels 
• Working cross-functional with other business areas of Scania and our corporate communications department, to support marketing and communications efforts and product launches, representing the Service organisation in various forums 

Who You Are

You are an experienced marketing and communication professional with a creative and problem-solving mindset, always with the customer in focus. You enjoy working from idea to creation and follow-up. You work well within a team and with others, but can also drive assignments and individual work in parallel. You are a doer, you complete tasks either by taking the responsibility to deliver results by yourself or by leading others. You are able to interpret an assignment, gather needs, and know how to covert that into a communication/marketing plan. You are able to convince and gather stakeholders in one common direction.  

Other experience and meriting qualifications:

• University or College degree 
• Experience within the profession, 5-10 years 
• English advanced 
• Experience in Adobe Creative Suite 
• Experience handling internal communication within an international organisation 
• Ability to communicate, present, explain and discuss with several stakeholders and recipients in a commercial and pedagogical way. 
• Experience from automotive and transport industry and/or experience from ‘Services products offering’ from other industries.  
• Experience from sales, marketing and sales strategy and solution sales on an international market.

This Is Us

Scania Services organisation is responsible for the global service offering, including strategy and product planning, services solution and customer experience, parts product planning and logistics, global customer support and service sales.  

You will belong to the section of Strategy and Product Planning in a small team with three focus areas; Service Strategy, Communications, and Business Support.  

You will report to the Head of Strategy & Business Support and benefit from overhearing the service strategy and direction. While you will work closely within the service communication team and cross-functionally with Product Managers and Scania’s corporate communications department.  

Scania Offers

We offer a dynamic, flexible workplace with hybrid work options, including Scania Sergel and Midway hubs. With a structured development plan and courses, Scania supports your career growth both locally and internationally.  

Benefits include training at our health center Gröndal or wellness allowance, result bonus, flexible hours, and company car leasing. Scania also hosts events for employees and their families, and Stockholm residents enjoy direct access to Södertälje via Scania Job express buses. 

Application

Your application should include a CV, cover letter and any relevant certificates. We welcome all applicants and strive for diversity in our recruitment processes. 

Apply as soon as possible, no later than 2025-04-10. Screening will take place on an ongoing basis during the application period. Logical and personality tests may be used as part of the selection process, and a background check may be required for this role. 

If you have questions or would like more information, please contact: Elin Wiksten, Head of Strategy and Business Support, elin.wiksten@scania.com  

We look forward to your application!