Assistance Center Coordinator - Polish team
About Scania
Scania is a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. Scania is a world-leading provider of transport solutions, including trucks and buses for heavy transport applications combined with an extensive product-related service offering. Scania offers vehicle financing, insurance, and rental services to enable our customers to focus on their core business. Scania is also a leading provider of industrial and marine engines. Founded in 1891, Scania now operates in more than 100 countries and employs some 54,000 people. Research and development are mainly concentrated in Sweden. Production takes place in Europe and Latin America with regional product centres in Africa, Asia and Eurasia. Scania is part of TRATON GROUP.
SCANIA SLOVAKIA was founded in 2002 and supplies the Slovak market with heavy trucks and buses as well as services.
Together with Czech republic and Hungary, Scania Slovakia forms the central European region (CER). Scania CER headquarters are in Prague (CZ).
For more information visit: www.scania.sk.
Job information
A challenging and dynamic position in an international environment. Place of work is located in Senec (Scania).
Scania Assistance is a support company which customers call when something unexpected happens to their vehicle or engine and that requires an urgent action. Assistance centre is located in Senec from where Scania covers support to Czech, Slovak, Hungarian and Polish customers as well as customers visiting the region from other parts of Europe. Polish team is responsible for customers from Poland.
In the position of assistance provider, you assist our international Scania customers by telephone in solving their questions (flat tire, starting aid, fines, breakdowns….). The diversity of customers, languages and regions makes your job even more exciting and challenging.
You ensure that customers are assisted quickly and efficiently and are informed at regular intervals. This is done thanks to your strong communication and coordination skills, with which you also inform the workshops of the assignments to be carried out as well as the follow-up of all incoming interventions and breakdowns, from start-up to closing.
In order to provide the best possible service to the customer, your job is to listen to the customer's needs with the necessary kindness and patience with the aim to provide the earliest possible service.
Assistance is available 24/7 and therefore it is required to be able to work in shifts. You work in a system where you do day, night and weekend shifts and you are therefore entitled to many days off.
Our new colleague will join a super team of 17 colleagues and will report to the Supervisor. If you are looking for a dynamic and challenging job, where every day is different - apply!
NOTE: The position is offered on a temporary basis as a substitute during parental leave.
Personality and skills
- Customer service experience
- Good verbal and written knowledge in English and Polish is a must
- Knowledge of Slovak language is an advantage
- 24/7 shift schedule, approximately 15 shifts during the month
- Technical skills are welcomed but not required
- Driving licence B
Short Description
Education
- Completed secondary school with school-leaving examination
Employee perks, benefits
- Work in an international strong company
- Education, training opportunities
- Multisport card support of sport activities
- Other various benefits and compensations
Application
if you are interested in this position, please apply with your CV. Please put your effort in answering the qualification questions.
Applications will be handled ongoing throughout the application period.
We are looking forward to receiving your application!
Senec, SK, 903 01