Assistance Center Coordinator - Polish team
About Scania
Scania is a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. Scania is a world-leading provider of transport solutions, including trucks and buses for heavy transport applications combined with an extensive product-related service offering. Scania offers vehicle financing, insurance, and rental services to enable our customers to focus on their core business. Scania is also a leading provider of industrial and marine engines. Founded in 1891, Scania now operates in more than 100 countries and employs some 54,000 people. Research and development are mainly concentrated in Sweden. Production takes place in Europe and Latin America with regional product centres in Africa, Asia and Eurasia. Scania is part of TRATON GROUP.
SCANIA SLOVAKIA was founded in 2002 and supplies the Slovak market with heavy trucks and buses as well as services.
Together with Czech republic and Hungary, Scania Slovakia forms the central European region (CER). Scania CER headquarters are in Prague (CZ).
For more information visit: www.scania.sk.
About this role
Help Scania customers get moving again. In this role, you are the calm, practical voice on the phone when a driver or customer needs urgent support. You coordinate the right help, keep people informed, and guide each case from the first call to resolution.
Why this role stands out
- Every shift is different: you support real customers in real situations, from breakdowns and flat tires to starting aid, fines and urgent questions.
- Communication matters more than being a mechanic: technical interest is welcome, but patience, clear thinking and coordination are the skills that make you successful.
- A supportive team is around you: you will join 17 colleagues and report to the Supervisor, with onboarding and training to help you settle in.
- The shift pattern brings more days off: Assistance operates 24/7, with day, night and weekend shifts, approximately 15 shifts per month.
What you will do
- Answer calls from Polish customers and international Scania customers visiting the region.
- Listen carefully, identify what the customer needs, and choose the quickest practical next step.
- Coordinate assignments with workshops and service partners.
- Keep customers updated at regular intervals so they know what is happening.
- Follow each intervention from opening to closing in a structured and accurate way.
This can be a great match if you come from
You do not need to have the same job title today. The role can suit people with experience in:
- customer service, contact center or client support,
- dispatching, logistics, travel assistance or roadside assistance,
- hospitality, administration or any role where calm communication under pressure matters,
- technical or automotive support, if you already have that background.
What we offer
- Work in a strong international company with a stable background.
- Education and training opportunities.
- Multisport card support for sport activities.
- Additional benefits and compensations according to company policy.
- A dynamic job where you can build coordination, communication and problem-solving skills.
What we need from you
- Polish and English at B2 level are required. Slovak is an advantage.
- Secondary education with school-leaving examination.
- Customer service mindset, patience and professional communication.
- Readiness to work in a 24/7 shift schedule, including day, night and weekend shifts.
- Driving licence B.
- Technical skills are welcome, but they are not required.
About Scania Assistance
Scania Assistance supports customers when something unexpected happens to their vehicle or engine and urgent action is needed. The Assistance Center in Senec covers Czech, Slovak, Hungarian and Polish customers, as well as customers visiting the region from other parts of Europe. The Polish team is responsible for customers from Poland.
Gross wage
from EUR 1,950/month, depending on experience and seniority
How to apply
If you would like to become part of the Scania Assistance team, please send your CV and cover letter in English. Due to capacity reasons, we reserve the right to contact only suitable candidates who meet the requirements for this position.
We welcome applicants of all genders and backgrounds who enjoy helping people, communicating clearly and coordinating practical solutions.
Applications will be handled ongoing throughout the application period.
We are looking forward to receiving your application!
Senec, SK, 903 01
