Service Advisor - Operational Professional 1

JOB DESCRIPTION

Ensure the profitability and reliability of the warehouse through excellent customer service, managing brand standards and ensuring the correct and necessary supply for internal/external customers.

• Acquire: In the learning phase to be able to apply the competence in work situations. Is able to apply the competence in work situations with help.
• Apply: Is able to apply the competence in work situations independently without help.
• Guide: Is able to apply the competence in work situations in extraordinary or complex conditions as well as to orient and guide other people.
• Transform: Is considered an expert and is able to drive the development of new concepts and methods.
• Innovate: Is considered an authority in the field, both internally and externally.

RESPONSIBILITIES

• Control of warehouse entries and exits.
• Guarantee the pre-picking of spare parts.
• Guarantee attention to customer needs.
• Guarantee compliance with KPIs under target.
• Ensure warehouse control.
• Guarantee the availability of parts and service during ongoing or upcoming technical campaigns.
• Guarantee constant improvement proposals in the warehouse.

TASKS

• Verify availability of requested materials.
• Prepare orders (Picking) and deliver spare parts.
• Pack and ship materials via courier.
• Receive materials, check against packing-list and record discrepancies.
• Execute cycle counts according to the calendar.
• Report inconsistencies or damage to received or stored products.
• Physically locate parts in the correct place and record movements in the system.
• Assist in loading and unloading materials using forklifts or mobile equipment.
• Maintain order and cleanliness of the work area according to 5S.
• Manage materials through vouchers and report consumption.
• Support in the review and packaging of materials for buyback and cores.
• Comply with the records required by the system and its indicators.

EDUCATION

High school, TSU or Technical degree completed.

JOB PROFILE

• One year in a similar position.
• Forklift operation (valid license desirable).
• Basic knowledge of mechanics (preferred).
• Experience in cycle counts.
• Office software management (basic to intermediate).
• Knowledge of safety standards and continuous improvement (5S, problem solving).
• Experience in handling chemicals (preferred).
• Desirable experience in reverse logistics and receiving international materials.