Sales Manager - Service

Role Summary

Not your usual Service Mgr Role, seeking creative, solution driven, continuous improvement mindset individual

Job Responsibilities

Life at Scania
From small beginnings in Sweden over 120 years ago, we’re excited to say that Scania today, is one of the world’s most recognised and respected commercial vehicle brands. 
Our focus is on sustainable transport solutions, and here at Scania New Zealand, we work together as a team to come up with solutions, tailor-made for our challenging New Zealand roads. 

We offer a dynamic and fun work environment, with a friendly, family culture. Our people are innovative, determined, and share team spirit. They ask questions like “why?” or “what if?” and go beyond what’s easy or expected. In return, we are strong on coaching and personal development, which allows people to grow within the company.

Now’s a great time to come on board Scania NZ, as we pioneer an exciting new era in transportation, made for New Zealand.  

Who you are
To succeed in this role, you will be a solutions orientated leader with experience managing teams locally and remotely. This role will suit an individual with a passion for Continuous Improvement, someone who enjoys finding creative solutions to grow the business and enabling the Retail teams to meet and exceed the customer experience at Scania New Zealand.
You will have an analytical mindset, with a high level of financial and account management experience, supported by strong negotiation and influencing skills and a history of identifying opportunities for growth and business development.

What you will do 
This role will provide support to the Retail (Workshop) operations.  Manage the Service Sales function, including Digital Services and Driver Trainer & Coaching Teams. 
This role is to ensure that our customers can improve their business via the Scania service offerings. Key responsibilities:

• Performance & Process Improvement: Best practices & continuous improvement strategies. Analyse & report on team performance, collaborate across departments.
• Customer Service Excellence: Refine & oversee the customer service strategy ensure timely, professional support. 
• Strategic Leadership: Lead initiatives to enhance service quality, operational efficiency & customer satisfaction. Provide strategic insights, drive decisions and improvements.
• Stakeholder Collaboration: Collaborate with senior management, sales, marketing, to support sales initiatives & customer engagement. Build relationships with external suppliers & stakeholders to ensure consistent service quality.
• Team Leadership and Development: Lead & develop Sales Service teams. Work closely with retail, sales & service.

What we can offer you

• Role based in either Auckland or Wellington
• Eligibility for an annual company bonus scheme
• Subsidised Medical Insurance
• A dynamic and inclusive work culture - be part of a great team
• Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
• A company that is growing, with potential for career progression
• Flexible work options

To apply

• If you want to join a dynamic company with strong values, then join us and start an exciting career in an international company. “Apply now” and submit your CV
• You need to be a New Zealand / Australian Citizen or a New Zealand / Australian Permanent Resident, or have valid working rights, to apply for this role
• Formal offer of employment is subject to standard pre-employment checks including medical and other background checks
• As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritage