Warranty Specialist

Role Summary

Auckland. Bring your Warranty experience to enhance operations & drive customer satisfaction

Job Responsibilities

Life at Scania

• From small beginnings in Sweden over 120 years ago, we’re excited to say that Scania today, is one of the world’s most recognised and respected commercial vehicle brands.
• Our focus is on sustainable transport solutions, and here at Scania New Zealand, we work together as a team to come up with solutions, tailor-made for our challenging New Zealand roads. 
• We offer a dynamic and fun work environment, with a friendly, family culture. Our people are innovative, determined, and share team spirit. They ask questions like “why?” or “what if?” and go beyond what’s easy or expected. In return, we are strong on coaching and personal development, which allows people to grow within the company.
• Now’s a great time to come on board Scania NZ, as we pioneer an exciting new era in transportation, made for New Zealand.  

What you will do 

This role focuses on providing practical Warranty support and technical guidance to ensure claims are assessed accurately, costs are controlled, and our workshop network receives clear, timely advice. You will use your technical knowledge to review repairs, challenge costs where needed, identify trends, and support consistent Warranty decisions that align with our business financial goals and Customer First Value.

You will be responsible for;

• Providing daily Warranty support and technical advice to the workshop network
• Reviewing Warranty documentation, repair details and claim evidence
• Controlling Warranty costs and reporting on technical trends
• Training and auditing dealers, workshops and sales teams
• Providing Warranty repair assessment and technical expertise

Who you are

To be successful as a Warranty Specialist within our organisation, we believe that you will have;

• Relevant technical experience within the automotive, heavy vehicle or transport industry
• Strong computer skills, including Microsoft Office
• Ability to analyse repair information and provide practical technical solutions to workshops

 What we can offer you

• Role based in Auckland
• Eligibility for an annual company bonus scheme
• Subsidised Medical Insurance
• A dynamic and inclusive work culture - be part of a great team
• An environment that is supportive, friendly and fun
• Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
• A company that is growing, with potential for career progression

To apply

• If you want to join a dynamic company with strong values, then join our team and start an exciting career in an international company. “Apply now” and submit your CV.
• To apply for this role, you will require full New Zealand or Australian working rights
• Employment is subject to satisfactory pre-employment checks, including medical and background screening
• As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.