Warranty and Contracts Specialist

Role Summary

Auckland or Wellington. Join us as a Warranty Specialist- Use your technical skills to enhance warranty operations & customer satisfaction.

Job Responsibilities

Life at Scania

From small beginnings in Sweden over 120 years ago, we’re excited to say that Scania today, is one of the world’s most recognised and respected commercial vehicle brands. 
Our focus is on sustainable transport solutions, and here at Scania New Zealand, we work together as a team to come up with solutions, tailor-made for our challenging New Zealand roads. 
We offer a dynamic and fun work environment, with a friendly, family culture. Our people are innovative, determined, and share team spirit. They ask questions like “why?” or “what if?” and go beyond what’s easy or expected. In return, we are strong on coaching and personal development, which allows people to grow within the company.
Now’s a great time to come on board Scania NZ, as we pioneer an exciting new era in transportation, made for New Zealand. 

Who you are

To be successful as a Contracts & Warranty Specialist within our organisation, we believe that you will have;

• A relevant trade or qualification within the automotive or transport related industry
• Background in contracts and warranty management
• Advanced Microsoft Office Experience
• Ability to analyse information and provide solutions to internal and external customers

What you will do

This role focuses on supporting Warranty and Contracts cases to align with our business financial goals and uphold our Customer First Value. This includes ensuring compliance within the network and providing support to distributors to effectively follow Scania warranty protocols. Your knowledge will play an important role in enhancing operational efficiency and collaboration.

You will be responsible for;

• Providing Warranty/Contracts support and technical expertise
• Controlling Warranty/Contracts costs
• Work closely with dealers, workshops and sales teams
• Create and present reports showing results of Warranty/Contracts trends
• Manage technical campaigns

What we can offer you

• Role based in either Auckland or Wellington
• Eligibility for an annual company bonus scheme
• Subsidised Medical Insurance
• A dynamic and inclusive work culture - be part of a great team
• An environment that is supportive, friendly and fun
• Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
• A company that is growing, with potential for career progression
• Flexible work options

To apply

If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. “Apply now” and submit your CV.
To apply for this role, you need to be a Citizen of New Zealand or Australia, or have New Zealand permanent resident status, or possess the legal right to work in New Zealand.
Formal offer of employment is subject to standard pre-employment checks including medical and other background checks.
As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.