Key account support

Role Summary

The main responsibility of this role is to manage the process between ordering of vehicles and delivery of them to the end customer and to provide support for the key account position. This is achieved by working in a structured methodical way adhering to defined processes and procedures. Organisational skills are essential as many activities are deadline driven. Focusing on communication with internal and external (eg suppliers, other departments, etc),

Profile:

Attention to detail - Working in a conscientious, consistent and thorough manner

Communication - Listening and communicating openly, honestly and respectfully with different audiences, promoting dialogue and building consensus

Customer Focus - Providing service excellence to internal customers

Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise

Planning and Organizing - Reaching goals that are central to organizational success by making and following plans and allocating resources effectively

Teamwork - Working collaboratively with others to achieve organizational goals

Business perspective - Using an understanding of business issues, processes and outcomes to enhance business performance

Products and services - Maintains an up to date understanding of products and services necessary to perform duties and tasks. Understands Scania products and services value proposition connected to processes and business.

Using Information Technology - Using software and information technology to accomplish one's work.

Work under pressure

Pro active attitude

Basic Technical skills

Adaptable

Job Responsibilities

Provide administration support as part of the sales team to ensure the smooth, efficient, and accurate preparation for allocation of a customer order.

Ensure sufficient information (e.g. financing, sales agreement) is gathered from the customer and documented to fulfil prerequisites needed to allocate a customer order (from stock or to factory).

Collate required documents, create and maintain a vehicle order pack for each and every order

Identify and follow up on other customer requirements, such as vehicle items to be installed in the workshop and/or by third party suppliers

Collate required information and raise internal work orders for workshop installed items

Collate required information and raise purchase orders for third party installed items

Support key account ensure in a timely manner that customer financing arrangements are secured and in place

Ensure in a timely manner that other customer service requirements are addressed, such as R&M Contract

Put demand to aftersales to ensure service schedules are created and sent to the customer (part of vehicle admin)

Link between Key Account and support functions

Provide administration support as part of the sales team to ensure the smooth, efficient, and accurate preparation for delivery of vehicles to specific deadlines

Plan all activities (delivery plan) between receipt of chassis from factory and delivery to customer

Manage delivery plan identifying and responding to potential deviations

Receive, collate and process purchase invoices from the workshop and third party suppliers, and allocate them to the correct vehicle order

Make preparations for vehicle handover, ensuring all prerequisites for releasing vehicles are fulfilled

Make reservations for demonstration vehicles, ensuring they are released to customers with the correct documentation in place

Education