Service Advisor
About Scania
Scania is a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. Scania is a world-leading provider of transport solutions, including trucks and buses for heavy transport applications combined with an extensive product-related service offering. Scania offers vehicle financing, insurance, and rental services to enable our customers to focus on their core business. Scania is also a leading provider of industrial and marine engines. Founded in 1891, Scania now operates in more than 100 countries and employs some 54,000 people. Research and development are mainly concentrated in Sweden. Production takes place in Europe and Latin America with regional product centres in Africa, Asia and Eurasia. Scania is part of TRATON GROUP.
SCANIA SLOVAKIA was founded in 2002 and supplies the Slovak market with heavy trucks and buses as well as services.
Together with Czech republic and Hungary, Scania Slovakia forms the central European region (CER). Scania CER headquarters are in Prague (CZ).
For more information visit: www.scania.sk.
Job description, duties and responsibilities
The main responsibilities of a Service Advisor include:
• Independently acquiring orders for truck repairs and routine servicing
• Communicating with customers
• Ordering and scheduling service appointments
• Monitoring and coordinating repairs
• Invoicing for repairs performed
• Providing advice to customers
• sales activities for the dealership in contact with customers (after-sales services)
Working hours are organized in 12-hour shifts, alternating between short and long weeks.
The place of work is at the Scania service center in Budča.
Personal qualifications and skills
- Experience in a similar position in the automotive sector is required
- Excellent communication skills, customer focus
- Ability to work in a team, ability to resolve crisis situations
- Fluency in the Slovak language is essential
- Independence, responsibility
- Knowledge of motor vehicle construction
- Driver's license, category B
- IT skills: knowledge of MS Office at least at an intermediate level
- Completed education at least at the secondary school level with a high school diploma
Employee benefits
- Work in a stable international company with a long tradition
- Support for employee development: opportunities for education and training
- Meal allowance above the legal minimum
- Work in a professional team
- Free refreshments at work (drinks, fruit)
- Multisport card
- Company mental health care program
- Other employee benefits
Application
if you are interested in this position, please apply with your CV.
Applications will be handled ongoing throughout the application period.
We are looking forward to receiving your application!
Budča, SK, 962 33
