Manager - Business Support (General)
Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are shaping the future of mobility through innovation, collaboration, and sustainable business practices.
As a Learning Support Team Manager, you will lead a team responsible for delivering high-quality learning support services across multiple countries and business units. Combining operational leadership, service management, and learning technology expertise, you will ensure that learners, managers, and business stakeholders receive efficient, compliant, and user-centric support throughout the learning journey.
About the Role
Working within Scania's Global Knowledge Centre, you will be accountable for the daily delivery, governance, and continuous improvement of Learning Support services. You will lead a team of Learning Support Specialists, oversee learning operations, manage service performance, and collaborate closely with Learning & Development, People Services, IT, Finance, Compliance, and business stakeholders.
What You'll Do
Strategic Service Delivery Management
- Define and drive Learning Support delivery across supported countries and business units
- Ensure services align with SLAs, KPIs and global standards
- Maintain a consistent learner support experience
Operational Oversight & Service Performance
- Oversee daily Learning Support operations
- Monitor service performance and escalations
- Act as a key operational contact for stakeholders
Learning Operations, Vendors & Financial Control
- Coordinate learning administration activities
- Oversee vendor and trainer coordination
- Support cost reporting and invoice validation
Technology & System Enablement
- Support LMS administration and reporting
- Partner with IT and system owners
- Drive digital learner experience improvements
People Leadership & Resource Planning
- Lead, coach and develop the team
- Manage workload allocation and capacity planning
- Support employee development and performance management
Continuous Improvement & Service Excellence
- Identify process improvement opportunities
- Drive measurable service enhancements
- Support adoption of new ways of working
What You Bring
Leadership & Functional Expertise
- Experience leading Learning Support, LMS Administration or Shared Services teams
- Understanding of digital learning ecosystems
- Strong stakeholder management capabilities
Professional Profile
- 5+ years in Learning & Development, LMS Administration or Shared Services
- 3+ years managing learning services or operations
- People management experience
- Experience with SAP SuccessFactors Learning or similar LMS
Your Background
- Bachelor degree in HR, Education Technology, Business Administration or related field
- LMS certifications are highly valued
- Excellent English communication skills
What Scania Offers
- Private medical care
- Life insurance package
- Sports card
- MyBenefit
- Learning & development platforms
- Friendly and inclusive work culture
- Modern office environment
Ready to Join Scania's Global Learning Services Team? Apply Today!
Be part of an international environment where people development, technology, and operational excellence come together to create an outstanding learning experience for employees across the world.
Permanent job offer.
Location: Gdańsk, Poland
Type: Full-Time, Hybrid
Gdańsk, PL, 80-309
