Operational Development Manager

Scania Denmark is in the process of establishing its ways of working for the coming decades. Building on our strong position as the preferred brand among our customers, we have a clear ambition to further strengthen and develop our business.

The goods transport industry is evolving at an unprecedented pace. New technologies, electrification, harmonised IT platforms and market-leading business solutions are continuously being introduced to support Scania’s future operating model.

These developments are essential to deliver an excellent customer experience, optimising workshop operations and ensuring high levels of employee engagement.

To support this transformation, we are establishing a new role within the Service Sales & Operations department, dedicated to driving development across the service organisation.

You will join a highly competent service team and work in close collaboration with a broad range of stakeholders to support Scania Denmark’s nationwide service organisation. The role involves extensive cooperation with the service retail operation, service functions and global IT organisations, both locally and internationally.

In this position, you will contribute strong capabilities in project execution and the development of new ways of working, while acting as a key partner to the Service Director in matters related to business strategy and business development.

To ensure success in the role, a comprehensive onboarding program will be provided. This will include time spent in selected workshops to gain a deep understanding of the recipients of your deliverables, as well as introductions to key functions across Scania Denmark. We believe in moving deliberately to enable long-term success.

The role reports to the Service Director and includes membership in the Service Sales & Operations management team.

Key Responsibilities

• Drive business development within Service Sales & Operations, with a focus on ways of working, systems and IT, service development and strategy
• Lead and coordinate the service project portfolio in close collaboration with the service organisation, the Digitisation and IT teams, and other relevant stakeholders at both local and global levels, ensuring alignment of priorities and development needs
• Contribute to the analysis and development of service strategies, commercial conditions and mandates

Qualifications and Experience

• Relevant higher education within business, engineering, supply chain, economics, or similar
• Experience driving changes in an international matrix organisation
• Experience working with portfolio management
• Strong people and project management capabilities

Your Profile

• A structured, analytical, and commercially minded profile with a consultancy-style approach
• Able to energise and inspire others toward shared goals and high performance
• Comfortable leading change and implementing new ideas and methods
• Hands-on and pragmatic, with sound judgement on when to follow global standards and when to apply practical local solutions
• Customer-focused with a genuine interest in developing both people and business
• Motivated by international collaboration and cross-functional teamwork
• Fluent in both Danish and English