Lead Management Specialist

Key responsibilities

• Drive lead generation efforts by identifying and researching potential new clients across various channels.
• Maintain and update accurate customer and lead information using web tools, social media platforms, and internal databases.
• Actively engage in outbound calling to present our sales and service offerings, with the goal of generating new leads and expanding our prospect base.
• Conduct qualification calls with incoming leads to gather key information, understand customer needs, and assess their potential fit with our solutions.
• Evaluate and prioritise leads based on their level of interest and alignment with our product/service offerings.
• Craft tailored messages that clearly communicate the value of our products and services to prospective clients.
• Support the Service Advisor team by managing inbound leads and identifying opportunities based on current customer requirements.
• Accurately document all lead interactions, qualification notes, and follow-up actions in internal systems.
• Schedule appointments and follow-up calls with qualified leads, ensuring smooth handovers to the sales and service teams.
• Collaborate closely with the sales, service, and marketing teams to ensure a consistent and effective lead nurturing process.
• Coordinate with internal teams to ensure timely, relevant follow-up and a seamless customer experience.

Requirments

• Experience in a role involving lead generation and active calling in a B2B context (preferably shared services call centers with technical products)
• Exceptional oral and written communication skills.
• Fluency in Lithuanian.
• Fluency in English; additional foreign languages are an advantage.
• Experience with CRM systems is an advantage.
• A good understanding of technical products and solutions with a technical background is an advantage.
• Adaptability and ability to address different communication styles and objections during active calls.
• Ability to articulate complex concepts clearly and concisely.
• Strong collaborative skills to work seamlessly with sales, marketing, and technical teams.
• Customer and result orientation, ability to manage stressful situations.

Company offers

• Strong motivation package, including social guarantees and health insurance;
• Continuous training and development opportunities;
• Work in an international, stable, and dynamic company;
• Comprehensive onboarding program;
• Hybrid work possibility.
• Monthly gross salary 1300-1500.