IT Second Line Analyst
IT Second Line Analyst
Location: Milton Keynes (Hybrid Working)
Salary: Starting from £28,000 plus an excellent benefits package, including:
• Enhanced parental leave
• Eligibility to annual bonus scheme
• Access to a fantastic loan car scheme
• 25 days annual leave plus bank holidays
• Competitive pension
• 4x basic salary life assurance
About the role
We're looking for an experienced 2nd Line IT Support Analyst to join our IT team and provide technical support across our desktop, collaboration, and communication technologies.
You will act as an escalation point for more complex technical issues, taking ownership of incidents through to resolution, driving service improvements, supporting project delivery, and helping embed modern workplace technologies across the business. You will play a key role in ensuring our IT services remain secure, stable, reliable, and high performing.
Responsibilities
- Provide 2nd line technical support across the business, resolving incidents and service requests within the agreed SLAs.
- Act as an escalation point from the 1st Line Service Desk, taking ownership of issues through to resolution.
- Provide exceptional support and service to our Scania network, and Milton Keynes head office.
- Investigate, diagnose, and resolve complex hardware, software, operating system, and network-related issues.
- Adapt to a quickly changing IT environment and landscape.
- Regular communication with customers both internally and externally, proactively keeping them informed and up to date.
About You
Communication – A strong communicator, building relationships with users at all levels.
Strong Problem solver - Approaches problems analytically, getting to the root cause and proposing clear, well considered solutions.
Excellent attention to detail - Pays close attention to detail, ensuring accuracy and high-quality outcomes.
Customer focused – Somone who takes pride in delivering great customer service to end users.
Organised - Organises and prioritises effectively across multiple concurrent tasks
Closing date: 07/12/2026
Please note, the closing date for this role is subject to change pending volume of applications.
Next steps:
1. If you like the sound of this position, please apply today.
2. A member of the Scania Recruitment team will contact you to discuss your application.
3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
Milton Keynes, GB, MK15 8HB
