Service Manager - Oradea

As Service Manager, you have or you can:

In depth knowledge of local & regional business environment. Able to deliver premium services to customers, to increase revenues of workshop, profitability and customer satisfaction.

Outstanding customer relationships skills. You are able to explore positions and alternatives to reach the best possible outcome by seeking mutual benefits and maintaining relationships in business discussions.

Outstanding People Manager skills and previous experience in leading teams; competency to build a strong team spirit, focused on team performance.

Good English & IT skills

Driving licence

 Job title: Service Manager

Job type: permanent contract

Location: Oradea, Str. Gen. Gheorghe Mardarescu nr. 23

Monthly & Annual bonus based on company results and your performance

21 days annual leave plus bank holidays. Additional vacation days based on seniority with Scania

Private health insurance, which you can offer to your family also

Company car

Every day is an occasion for growth, being responsible for:

Customer Service

Act as first-line supervisor of a team providing customer service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues.

Resolving Customer Issues

Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.

Operational Compliance

Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Customer Relationship Management / Account Management

Make calls (by telephone or in person) to allocated customers to maintain and strengthen existing relationships. Act as a first point of contact for resolving customer queries and complaints.

Customer Needs Clarification

Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes.

Faults Diagnosis and Correction

Provide initial fault isolation and propose resolution for approval by more senior colleagues to limit and address issues promptly.

Internal Client Relationship Management

Build effective working relationships within the internal client organization and contribute to the management of the partnering relationship, delivering high-quality professional services within established routines or as part of an agreed project.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media

Performance Management

Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.

Trustworthy – operating with integrity in all they do. 

Tenacious – determined to meet and exceed sales targets. 

Organised – able to manage your time and workload effectively, comfortable working independently, your drive, self-motivation, and organisation will enable you to manage your time to its optimum. 

Passionate – someone cares about the job they do, and the positive impact you can have on our customers and their businesses. 

Experienced – previous experience in a similar role is essential.

The opportunity of becoming a part of a highly performing team in a challenging environment characterized by a high drive, as well as an open and informal culture within a diverse culture. 

Collaborative environment that fosters strong team spirit and mutual support. 

Excellent career opportunity with a global company and premium brand.

Dedicated onboarding plan. Access to training, development initiatives, coaching and mentoring from senior management.

You will participate in complex and challenging projects related to our industry and you will have the satisfaction of interesting and meaningful work.

Attractive bonus scheme & benefits package (including meal vouchers, private health insurance, additional vacation days for seniority with Scania etc).

You will be part of CSR initiatives. Many of the things we care about are related to sustainability, education, health.

To make sure we select the right candidate, our selection process has several steps. We will strive to communicate fast and clear with you, if you are selected for interview.

Interview with People&Culture team.

Interview with Hiring Manager & Services Director.

Employment offer.

Interested to learn more? Apply now and we will get back to you as soon as possible. Only selected candidates will be contacted.