National Support Manager
Job role - National Support Manager
Location: Milton Keynes /Hybrid
Working Hours: Monday – Friday
Salary: From £58,000 plus an excellent benefits package, including:
- Hybrid working
- Eligibility to annual bonus scheme
- Company car and access to a fantastic loan car scheme
- 25 days annual leave plus bank holidays
- Competitive pension
- 4x basic salary life assurance
Why the Services department at Scania?
Quote from Damian Adams – Customer Support manager
“At Scania, the strength of our services department comes from one simple truth: teamwork powers everything we do. Across every function, our people unite as one team with a shared purpose — to deliver the premium service our customers rely on every day.
In Services, you don’t just contribute to the customer experience — you see the real impact of your work, shaping meaningful outcomes for customers, colleagues, and the future of our industry”.
In this role you will:
- Develop and nurture positive customer relationships through effective communication and exceptional service, understanding our customers’ requirements.
- Utilise your technical understanding of the HGV industry, to support our customers with their product and service queries.
- Delight in delivering an exceptional service, managing customer accounts, managing expectations, and liaising with internal and external stakeholders at all levels.
- Understand problems and identify solutions, specifically how Scania can contribute to the optimisation of customers’ profitability.
- Provide an interface between Scania, our Dealer Network, and a nominated portfolio of National Fleet customers.
About you:
Highly Customer focused, with a genuine passion for supporting internal and external stakeholders to achieve their goals. Acts as a trusted ‘go‑to’ contact through clear communication and confident guidance, while building strong, long‑lasting relationships through excellent interpersonal skills.
Team player, committed to succeeding collectively by working collaboratively with colleagues to achieve shared goals and deliver the best outcomes.
Technical understanding, with a solid background in the HGV industry that provides strong knowledge of the products and services on offer, enabling effective support and informed decision‑making.
Skilled in stakeholder management, with the ability to manage expectations with honesty and integrity while planning, negotiating, and delivering in line with the premium service Scania provides to customers and colleagues, demonstrating a proactive approach to overcoming hurdles and strong problem‑solving skills to ensure effective outcomes
Strong problem‑solving ability, with the capacity to understand complex issues and identify effective solutions, specifically recognising how Scania’s products and services can support the optimisation of customers’ profitability.
Willingness to travel, including driving to meet customers and colleagues in person to maintain strong relationships and provide effective support.
Next steps:
- If you like the sound of this position, please apply today.
- A member of the Scania Recruitment team will contact you.
- If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
CLOSING DATE: 31st March 2026
Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
Remote, GB
