Technical Assistance Coordinator

Scania is one of the world 's leading manufacturers of trucks, buses and coaches, industrial and commercial vehicles marine engine manufacturers. Scania operates in almost 100 countries and employs more than 42,000 people. In Latvia, Scania Latvia (Reg. No. 50003118401) has several service centres and sales outlets.

Scania Latvia is looking for TECHNICAL ASSISTANCE COORDINATOR!

Your job responsibilities:

• Provide Scania technical support services to Scania Latvia & Lithuania customers;
• Book a service time for Scania Latvia & Lithuania customer vehicles abroad;
• Check invoices received from other countries, as well as prepare invoices for technical assistance cases;
• Coordinate the provision of Scania emergency services;
• Contact the global Technical Assistance Service for customer complaints.

As a good candidate you have:

• Ability to work independently and make decisions within your competencies;
• Appropriate secondary or higher education;
• Desired knowledge of the heavy truck industry and the technical design of cars;
• Very good organization and administration skills;
• High stress tolerance and emphatic;
• Very good knowledge of Latvian, Lithuanian, English and Russian (work responsibilities includes communication with clients and colleagues within the Baltic countries);
• Good computer skills.

We offer you:

• Professional trainings and guidance from experienced colleagues;
• Working daily in Baltic organization and having international cooperation worldwide in Scania Group;
• Good balance between working in the office and from home;
• Scania loyalty program;
• Family and health care benefits;
• Remuneration 1900 EUR Gross, in addition yearly bonus in the maximum amount of 10% of annual fixed salary (depending on work performance).