Scania Technical Assistance Coordinator

Your job responsibilities:

• Provide Scania technical support services to Scania Eesti customers;
• Book service times for Scania Eesti customer vehicles abroad;
• Check invoices received from other countries and prepare invoices for technical assistance cases;
• Coordinate the provision of Scania emergency services;
• Contact the global Technical Assistance Service for customer complaints. 

As a good candidate, you have:

• The ability to work independently and make decisions within your competencies;
• Appropriate secondary or higher education;
• Desired knowledge of the heavy truck industry and the technical design of vehicles;
• Very good organizational and administrative skills;
• High stress tolerance and empathy;
• Very good knowledge of Estonian, English, and Russian;
• Good computer skills. 

We offer you:

• Professional training and guidance from experienced colleagues;
• Daily work in the Baltic organization with international cooperation worldwide within the Scania Group;
• Strong motivation package, including family and health care benefits, loyalty program, and company events;
• A good balance between working in the office and from home.