Service Technicus - Zwolle
Drive the future!
Within Scania, we strive for a more sustainable ecosystem of our transport and logistics solutions. Together with more than 55,000 committed colleagues worldwide.
When dealing with colleagues, customers and partners, respect for the individual is central. We believe that different skills, opinions and competencies contribute to our success, creating a diverse work environment where everyone can be themselves. Become part of Scania and share your drive, creative ideas and initiatives in our journey towards sustainable transport.
Product Demos
Demonstrate the most basic features/attributes of the product/service, periodically linking the benefits to the customer's key challenges.
Product/Service Information
Provide advanced product/service information.
Equipment Installation
Carry out standard installation activities under detailed guidance. Troubleshoot basic technical or operational problems by applying previously defined solutions.
Equipment Maintenance and Repair
Carry out standard maintenance and repair activities under detailed guidance. Troubleshoot basic technical or operational problems by applying previously defined solutions.
Resolving Customer Issues
Respond to basic and advanced customer issues such as returns, exchanges, and complaints; escalate appropriately.
Operational Compliance
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Customer Relationship Management / Account Management
Make calls (by telephone or in person) to allocated existing customers to maintain relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Needs Clarification
Interview the customer, following a multi-level sales script, to clarify the customer's requirements.
Work Scheduling and Allocation
Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.
Health, Safety and Environment
Follow a range of mandatory procedures and methods of work (including use of personal protection equipment where relevant) to safeguard the environment and the wellbeing of oneself and others.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Upper Secondary School 3
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Zwolle, NL, 8028 PR
