Customer Service Employee - Support Professional 1

Position Purpose

As part of the transformation of Scania's European Contracted Services organization, selected administrative activities supporting the French market are being transferred to the CER Shared Services Center.

The Contracted Services Administrator is responsible for providing comprehensive administrative support for contracted services, including contract administration, billing-related activities, and close cooperation with international teams.

This role primarily supports the France Project while working closely with teams supporting other markets.

Key Responsibilities

Preparation, verification, and activation of service and telematics contracts
Administrative management of contracts throughout their entire lifecycle
Invoicing of service contracts
Processing and correction of credit notes
Basic verification of financial data
Preparation of reports
Archiving of contracts and related documentation
Working with SAP and other internal systems
Communication and collaboration with French, Slovak, and other international colleagues
Communication and cooperation with dealers and internal business partners
Administrative support for the Contracted Services team
Performing ad hoc analyses and administrative tasks

Requirements

Education

College or university degree - at least Bachelor degree

Professional Experience

Minimum 2 years of experience in an administrative or Shared Services Center (SSC) environment
Experience with billing processes
Previous experience in an administrative role
Experience working in an international environment is considered an advantage

Professional Skills

Confident user of Microsoft Office applications
Intermediate Excel skills
SAP knowledge is an advantage
Strong administrative skills
Analytical thinking
High level of accuracy and attention to detail in document management

Language Requirements

Native-level Hungarian
English – minimum intermediate level (B2)
French – minimum intermediate level (B2); upper-intermediate proficiency is an advantage

Personal Competencies

We are looking for a colleague who:

Works accurately and pays close attention to detail
Is comfortable performing repetitive administrative tasks
Has a structured and organized way of working
Can effectively manage multiple tasks simultaneously
Meets deadlines consistently
Demonstrates strong problem-solving skills
Is a team player and supports colleagues
Is open to digitalization and continuous process improvement
Takes responsibility for delivering high-quality work

What We Offer

Stable multinational working environment
Long-term employment with an indefinite-term contract
Opportunity to participate in an international project
Continuous professional development
International collaboration within the Scania organization
On-site work at our Biatorbágy office
Occasional business travel
Sports activity support
Back-to-school allowance
Birth support benefit
Employee referral bonus
Long-service awards every five years
Paid leave on December 31
Complimentary fruit, coffee, tea and isotonic drinks during the summer season

Team

The position is part of the Contracted Services organization.

You will work closely with:

Contracted Services Manager
CS Team Leader
Contracted Services Specialists in Hungary and Slovakia
France Project team
CER Shared Services organization

Role Summary

The Customer Support Employee main responsibility is to perform customer service duties and tasks according to the common Scania values, principles, processes, guidelines and standards. Managing agreements documentation, customer contact handling questions and issues to ensure high quality operations and customer satisfaction. Also contributing to continuous improvements in the local operations and in the area of responsibility.

Job Responsibilities

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.

Customer Needs Clarification

Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.

Product/Service Information

Provide advanced product/service information and respond to basic customer questions about the product/service.

Customer Order Processing

Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.

Resolving Customer Issues

Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Customer Relationship Management (CRM) Data

Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Operational Compliance

Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.