Scania Assistance Engineer

Role Summary

Job Responsibilities

• Answer 24-hour roadside assistance calls.
  應答 24 小時道路救援電話
• Assist in building consensus between workshops and case-related parties to ensure cases progress smoothly without conflict.
  協助服務廠與案件相關人員之間建立共識，讓案件在不衝突的情況下推進
• Follow standard operating procedures and guidelines to help customers reach positive and acceptable solutions.
  遵循作業程序與指引，協助客戶達成正面且可接受的解決方案
• Continuously update all relevant parties on case progress and ensure information is timely and transparent.
  持續向所有相關方更新案件進度，保持資訊即時透明
• Work rotating night shifts when required; night shift allowance will be provided separately.
  需輪值夜班（夜班津貼另計）
• Report roadside assistance information in written English.
  以英文書面回報救援資訊
• Complete other tasks assigned by the supervisor.
  完成其他主管交辦事項  

Other Requirements

• Good verbal expression and communication skills.
  良好的語言表達與溝通技巧
• Strong coordination and integration awareness.
  具備整合與協調意識
• High stress tolerance and emotional stability.
  抗壓性與情緒穩定性高
• Taiwanese language communication ability is preferred.
  台語溝通尤佳
  
• Basic understanding of Taiwan's road network.
  具備台灣路網概念
  
• Microsoft Office document processing skills.
  Microsoft 文書資料處理能力
  
• Chinese and English typing skills. 
  基本中英打字能力 

Education