Scania Assistance Service Coordinator

Role Summary

Exciting opporunity be part of the Scania Assistance Call Centre Team, based in Campbellfield. Part of the Global Scania Assistance team

Job Responsibilities

Life at Scania
Our purpose is to Drive the Shift towards a sustainable transport system.
At Scania, our people are our most valuable strength.  Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity.
You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this – you.

The Role
At Scania, we are as passionate about our customers as they are about our brand.  
Scania Assistance provides 24/7 breakdown assistance and complete peace of mind.  Due to the success of Scania Assistance overseas, we have established a Scania Assistance Centre in Campbellfield.

Due to growth, we have 2 new exciting opportunities for experienced Service Coordinators who take pride in delivering excellent customer service and have a passion for working with the best. Ensuring our customers receive the highest possible care and assistance if they are having issues whilst on the road.

What you will do

• Receive customer calls relating to breakdown and recovery of Scania vehicles
• Support the customer through the process to a successful conclusion
• Administrate Scania Assistance cases from the customers’ first call to closing the case
• Follow procedures and guidelines to reach a positive and acceptable solution for the customer
• Communicate with repair workshops and all parties involved to ensure the customer is mobile within reasonable timescales
• Continuously inform and keep all parties updated on the progress of each case
   
  Roster
  The role works on a 4 week rotating roster, shifts are:
• Week 1 Monday Off Tuesday to Friday 10am to 7pm Sat 8am to 5pm- Sun OFF
• Week 2 Monday to Friday 6am to 3pm Sat/ SunOff
• Week 3 Monday to Friday 10am to 7pm Sat Off
• Week 4 Sunday to Thursday 6am – 3pm Friday/Saturday/Sunday OFF

Who you are
To be successful in this role, you will require the following:

• Technical mind set, solution focussed
• Previous experience in a technical role from the automotive industry (preferred)
• Previous call centre experience (desirable)
• Quality oriented; showing responsibility and perseverance at work
• Commitment to the highest quality of work
• Excellent communication skills, verbal and written
• High levels of accuracy and attention to detail
• Geographical knowledge throughout Australia, New Zealand and United Kingdom (preferred)

To apply
If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. “Apply now” and submit your CV. 

You need to have full Australian working rights to apply for this role.

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural