Customer Service Advisor - Christchurch

Role Summary

Join our Christchurch team & showcase your excellent customer relationships. Vehicle/transport industry experience preferable.

Job Responsibilities

Life at Scania

From small beginnings in Sweden over 130 years ago, we're proud that Scania one of the world's most recognised and respected commercial vehicle brands.

Our focus is on sustainable transport solutions, and here in New Zealand, we work together to deliver solutions tailored to our unique operating environment.

We offer a dynamic and supportive workplace with a friendly, family-oriented culture. Our people are innovative, collaborative, and committed to continuous improvement. In return, we invest in coaching, development, and career progression, providing opportunities to grow within the business.

Now’s a great time to come on board Scania NZ, as we pioneer an exciting new era in transportation, made for New Zealand.  

Job Summary

Are you an experienced technician or someone with strong automotive technical knowledge who is ready to take the next step in your career? If you're looking to come off the tools and move into a customer-focused role, we'd love to hear from you.

We're looking for a Customer Service and Parts Advisor to join our Christchurch Aftersales Team.  In this role, you'll use your technical expertise to support our customers, work closely with our workshop and parts teams, and ensure a seamless service experience from booking through to vehicle completion.

Whether you're an experienced technician looking for a new challenge or someone with a strong technical background in the commercial vehicle or automotive industry, this is an excellent opportunity to build a long-term career in customer service while remaining connected to the industry you know.

You will have:

• Previous technical experience in the automotive/commercial vehicle industry.
• A desire to provide exceptional customer service.
• Experience within the automotive, heavy vehicle, or transport industry.
• Excellent verbal and written communication skills.
• Strong problem-solving, organisational, and time management skills.
• The ability to build positive relationships with customers and colleagues.

What we can offer you

• Monthly bonus potential
• Subsidised Medical Insurance
• A dynamic and inclusive work culture - be part of a great team environment
• Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
• A company that is growing with potential for career progression

To apply

“Apply now” and submit your CV. If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company.

To apply for this role, you will require full New Zealand or Australian working rights.

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks.

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages