TÉCNICO DE MANTENIMIENTO DIESEL SUCURSAL QUERÉTARO

Role Summary

Job Responsibilities

Product Demos

Speak to the most basic features/attributes of the product/service.

Product/Service Information

Provide basic product/service information.

Equipment Installation

Help to install equipment and appliances by carrying out preparations and providing assistance while following strict, detailed instructions.

Equipment Maintenance and Repair

Help to maintain and repair equipment and appliances by carrying out preparations and providing assistance while following strict, detailed instructions.

Resolving Customer Issues

Respond to basic customer issues, such as returns.

Operational Compliance

Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Customer Relationship Management / Account Management

Greet customers (on incoming calls or in store) and engage them in conversation to build rapport.

Customer Needs Clarification

Ask the customer to identify which product or service they are interested in purchasing and how they intend to use it.

Work Scheduling and Allocation

Work according to an assigned schedule.

Health, Safety, and Environment

Follow basic mandatory work instructions (including use of personal protection equipment where relevant) to safeguard the environment and the well-being of self and others.

Personal Capability Building

Develop and maintain excellent skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Education