People Services Specialist
Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are working to shape the future of mobility with innovative and environmentally conscious solutions. Our values – customer first, respect, team spirit, responsibility, and elimination of waste – are at the heart of everything we do. Together, we are at the forefront of creating a sustainable future.
As a People Services Specialist, you will be the first point of contact for HR-related questions, ensuring smooth and efficient service delivery. You’ll handle a wide range of employee lifecycle topics, from onboarding to payroll queries, and work closely with other HR functions to ensure a seamless employee experience.
Your role is essential for maintaining data accuracy, compliance, and operational efficiency in the HR function.
What You'll do
Employee Support & Case Handling:
- Respond to employee and manager inquiries regarding HR policies, procedures, and systems (via email, phone, or internal platforms)
- Provide guidance on topics such as leave management, benefits, payroll, onboarding, and employment verification
- Document and track all inquiries in the HR ticketing system, ensuring timely resolution or escalation
HR Operations & Administration:
- Support administrative processes including contract generation, data entry, and employee records maintenance
- Assist in onboarding and offboarding activities in line with internal procedures and legal requirements
- Coordinate with payroll and benefits teams to ensure accurate processing of employee data
Data & Systems:
- Maintain and update employee information in HRIS (SuccessFactors)
- Perform routine data audits to ensure data integrity and compliance
- Support reporting needs by extracting and organizing HR data
Process & Policy:
- Provide first-level interpretation of HR policies and procedures
- Escalate complex or sensitive cases to Tier 2 or HR Business Partners as appropriate
- Identify recurring issues and suggest improvements to processes and knowledge base content
- Participate in team meetings and contribute to service delivery enhancements
What You Bring
Skills & Tools
- Fluency in English, and B2+ profieciency in Danish, written and spoken
- Proficiency in SuccessFactors and ServiceNow would be an asset
- Proficiency in Microsoft Office
Professional Profile
- Strong organizational skills, customer focus, and attention to detail
- Ability to handle confidential information and resolve cases independently
Your Background
-Experience in HR operations or shared services
-Solid understanding of employee lifecycle processes and knowledge of relevant labor regulations
What Scania Offers
Scania believes that reliable systems and great service are the foundation of a strong employee experience.
Here’s what you can expect:
• Private medical care – comprehensive healthcare coverage for your wellbeing
• Life insurance package – additional security for you and your loved ones
• Sports card – access to MultiSport to keep you active
• MyBenefit – access to cafeteria platform
• Learning & development platforms – ongoing training in HR technology and systems
• Friendly and inclusive work culture – collaboration, trust, and knowledge sharing
• Modern office environment – comfortable workspace designed for focus and teamwork
Ready to Join Scania’s People & Culture Systems Team? Apply Today!
Be part of an international environment where technology, people, and operational excellence come together to support thousands of employees across Europe.
Type: Full-Time, Hybrid, Permanent job offer. Location: Scania Global Knowledge Centre Gdańsk, Poland
Gdańsk, PL, 80-309
